DeAnna Roxanne Ortega
Summary
Dedicated, Passionate, Energetic, Bilingual
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Site General Manager
Sparkle Express Car Wash
Ottawa
10.2024 - Current
- Top performer in region consecutively since 11/01/24
- Top performing location in district consecutively since 11/01/24
- Lead and develop my team to provide exceptional customer service
- Drive sales through innovative ideas and team motivation
- Manage daily operations with an eye for efficiency and profitability
- Ensure the site operates at the highest standard of cleanliness, quality, and customer satisfaction
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant Manager
Getaway House
Ottawa
08.2023 - Current
- Assists the direct leader with developing and implementing action plans to improve operating results
- Establishes and communicates job responsibilities and performance expectations to their direct reports
- Identifies training and development opportunities for direct reports
- Communicates and models the core values of the organization
- Monitors the competitive environment and informs the direct leader regarding necessary adjustments
- Provides product feedback to the direct leader
- Participates in the interviewing process for store personnel
- Ensures store personnel adhere to inventory procedures and other policies
- Assists the direct leader with maintaining proper stock levels
- Supervises the day-to-day operations of their team
- Ensures direct reports complete assigned responsibilities in a timely manner
- Complies with all established company policies and procedures
Bilingual Multi-Unit Sales Manager
OSL Retail Services Inc
Peru
10.2021 - 07.2023
- Retail management experience in wireless and electronics
- Proven ability to drive team, sales results and service
- Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
- Experience with recruitment, coaching, and HR
- Strong communication and presentation skills
- Good customer service instincts
- Resolved any customer complaints or issues promptly and professionally.
- Developed and implemented sales objectives and strategies to maximize unit sales performance.
- Cultivated relationships with key customers to ensure continued business loyalty.
- Supervised a team of 10+ sales representatives to drive revenue goals.
- Analyzed market trends, customer preferences and competitor activities to identify opportunities for growth.
- Provided guidance and support to the sales staff throughout their daily operations.
Manager
Wireless Central
Kewanee
05.2018 - 10.2021
- Scheduling, hiring and separation decisions
- Coaching, training, sales, inventive marketing strategies
- Building a client pool, customer service, inventory, banking deposits
- Educating customers on all products and cell phone trends
Onsite Account Manager
PeopleLink Staffing
Peru
02.2016 - 04.2018
- Employee retention and understanding clients' changing needs
- Provide orientation to new starts, record keeping, timekeeping, payroll
- Employee coaching and evaluations
- Effectively communicate with all shift and department managers
Marketing and Promotions Assistant
American Steel Carports
Kewanee
04.2012 - 02.2016
- Customer service, sales, scheduling, order tracking, dispatch
- Handle customer complaints and assist management with customer resolution
- Research promotional opportunities and create blogs for American Steel websites
Education
High School - SPANISH
EAST AURORA HIGH SCHOOL
Aurora, ILAssociate's - Business Management
First Institute Inc
Aurora, ILSkills
- Business Management
- Sales Management
- Conflict management
- Sales coaching
- Employee Development
- Customer service
- Forecasting
- Sales
- Merchandising
- Telemarketing
- Life Coach
- Leadership
- Human Resources
- Communication skills
- Budgeting
- ERP systems
- Recruiting
- Interpretation/Translating
- Working with people with developmental disabilities
- Supervising experience
- Payroll
- Typing
- Retail Management
- Account management
Certification
- Business Administration, Present
- Driver's License, Active
Languages
Spanish, Fluent
Willing To Relocate
- Aurora, IL
- Peru, IL
- Pontiac, IL
- Ottawa, IL
- LaSalle, IL
- Peru, IN
Timeline
Site General Manager
Sparkle Express Car Wash
10.2024 - Current
Assistant Manager
Getaway House
08.2023 - Current
Bilingual Multi-Unit Sales Manager
OSL Retail Services Inc
10.2021 - 07.2023
Manager
Wireless Central
05.2018 - 10.2021
Onsite Account Manager
PeopleLink Staffing
02.2016 - 04.2018
Marketing and Promotions Assistant
American Steel Carports
04.2012 - 02.2016
High School - SPANISH
EAST AURORA HIGH SCHOOL
Associate's - Business Management
First Institute Inc