Deanna L. Brooks
East Peoria
Summary
Supply chain and logistics professional with experience as a Buyer for non-metallics, managing desk code processes, obtaining and analyzing supplier quotes, and coordinating tooling forms and funding approvals. Skilled in supplier training, resolving shipping issues, and investigating quality events to ensure smooth operations. Background includes managing fleet operations across four facilities, authoring logistics movement processes, and locating and redirecting misdirected materials. Recognized for developing strong vendor and contractor relationships, applying knowledge of machining and safety procedures, and demonstrating proven task completion and business management skills through years of operating a sole proprietorship.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
29
29
years of professional experience
Work History
Owner | Operator
Hairworks
Elmwood, IL
Customer Service Representative
Parker Hannefin
Peoria, IL
01.2026 - Current
- Manage Purchase orders for MOQ change for cost updates
- Work requests from customers
- Resolved customer inquiries through various communication channels, ensuring prompt and effective responses.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Streamlined order processing by implementing new tracking methodologies, reducing turnaround time for responses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Buyer
Caterpillar
Mossville, IL
01.2023 - 01.2025
- Appointed as Buyer for non-metallics of rubber components and Analyst for buyers of seals, gaskets, and non-metallics.
- Managed spend of 24M for 13K suppliers. Worked project to get dual sourcing for Isolation mounts with cost savings of $301K. Worked parts for MOQ change for cost savings 59K to present.
- Managed policies, sourcing strategy, NPI.
- Managed supplier tooling agreements
Customer Service Cashier
Bartonville Hardware
Bartonville, Il
04.1997 - 07.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information to enhance shopping experience.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Handled cash, credit, and debit transactions, ensuring secure handling and accurate balancing of cash drawer.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with team members to streamline checkout processes and improve service delivery.
- Trained new staff on cashier procedures and customer service best practices to ensure consistency in operations.
- Monitored inventory levels at the register, communicating restock needs to management for efficient stock management.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Analyst
Caterpillar
Mossville, IL
01.2018 - 01.2023
- Made and updated sourcing matrix for uniformity to approved suppliers for 3 categories. Worked supplier tooling for project completion. Trained rotational people in all processes and applications. Documented all processes and applications for all training.
Team Lead/Quality Inspector/Machinist/Trainer
Caterpillar
East Peoria, IL
01.2006 - 01.2018
- Machinist, documented Standard Work, Trained personnel, RCCA, Quality, Fleet management, Parts count history
- Training and certification of personnel. Worked with contract personal as well as contractors. Monitored material movement for RTRP. Worked parts for quality & load delivery. Team player to all personal for multiple areas. Supported 4 facilities for all needed training, documentation supply orders & equipment repairs. Obtained leases for cost efficiency savings of $15K in a year.
Education
High School Diploma -
Limestone Community High School
Cosmetologist Salon Owner/Operator - undefined
Oehrlein School of Cosmetology
Skills
- Procurement
- Quality Assurance (QA)
- Issue Resolution
- Quality Event Investigation
- Fleet Operations Management
- Risk Assessments
- Inventory Management
- Cost Reduction
- Vendor Relationship Management
- Microsoft 365
- Documentation and reporting
- Staff training and development
- Sales negotiation
- Inventory management
- Strategic planning
Personal Information
Title: Procurement Professional
Timeline
Customer Service Representative
Parker Hannefin
01.2026 - Current
Buyer
Caterpillar
01.2023 - 01.2025
Analyst
Caterpillar
01.2018 - 01.2023
Team Lead/Quality Inspector/Machinist/Trainer
Caterpillar
01.2006 - 01.2018
Customer Service Cashier
Bartonville Hardware
04.1997 - 07.2023
Owner | Operator
Hairworks
Cosmetologist Salon Owner/Operator - undefined
Oehrlein School of Cosmetology
High School Diploma -
Limestone Community High School