Deanna Houston
Delavan
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Currently seeking a position of which will allow myself to utilize experience and grow with the company
Overview
22
22
years of professional experience
Work History
Yard Supervisor
Copart
Pekin
03.2025 - Current
- Supervise daily yard operations and ensure compliance with safety protocols.
- Coordinate vehicle inspections and maintained accurate inventory records.
- Manage yard team and delegate tasks to optimize workflow efficiency.
- Safety Coordinator
- Quality Review
- Collaborate with management to improve yard procedures and processes.
- Conduct regular equipment maintenance checks to ensure reliability and safety.
- Assist in correspondence with email to insurance claims and yard requests
- Provides guidance on operational issues such as maintenance of equipment or inventory control.
- Inspect materials received from vendors for quality assurance purposes.
- Direct and coordinate the daily activities of yard personnel to ensure efficient operations.
Title Specialist
Copart
Pekin
01.2023 - 03.2025
- Reviewed title documents and provided guidance on title related matters.
- Performed due diligence to identify any potential issues with a given title.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Coordinated efforts among multiple stakeholders involved in a single transaction involving a title transfer.
Medical Billing Specialist
Reditus Laboratories
Pekin
10.2021 - 12.2022
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Posted and adjusted payments from insurance companies
- Located errors and promptly refiled rejected claims
- Precisely evaluated and verified benefits and eligibility
- Communicated with insurance providers to resolve denied claims and resubmitted
- Collected payments and applied to patient accounts.
Optical Technician
Bard Optical
East Peoria
04.2021 - 10.2021
- Check- in patients, schedule appointments, insurance verification, inventory, dispense of patients glasses and contacts, ordering contacts for patients Acquainted patients with procedures and explained purpose of testing to establish consent
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
CSR
Copart
Pekin
04.2019 - 04.2021
- Scheduling pick up for assigned vehicles, working with insurance adjusters/agents to complete service orders, assist with pick up and approval of charges, front counter, title to member either in person or via FedEx, filing
Scheduling Specialist /Call Center Agent
Bard Optical
Peoria
05.2018 - 04.2019
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Created and maintained patient records, including medical histories, reports and correspondence.
- Entered new patient data into an electronic health record system.
- Verified insurance eligibility prior to scheduling appointments.
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
Optical Technician
Focus on Eyes
Morton
08.2017 - 05.2018
- Front Desk duties including reception, checking in and out patients, ordering product and filing insurance claims, pre-testing patients to prepare them for doctor
Receptionist/Optician
Bard Optical
Pekin
10.2014 - 08.2017
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
- Managed check-in and check-out procedures, verified patient information and submitted lens orders
- Scheduled patient appointments, gathering insurance information and eligibility
Shift
Pekin ProHealth
Pekin
07.2014 - 09.2014
- Worked for a short time as a CNA on the 5th floor at the hospital I left this position due to the fact for a better opportunity with Bard Optical
Medical Records Clerk
Soderstrom Skin Institute
Peoria
06.2012 - 06.2014
- Daily operation of preparing patient's charts for dermatological and laser appointments Other duties consisted of filing charts, medical records, labs, pictures and other pertinent information in a very fast paced work environment
Administrative Assistant
Integrated Audio Systems
Peoria
10.2008 - 04.2010
- Receptionist Shipping and Receiving Updated Browser Spreadsheets File Clerk Stocked merchandise for new projects Back up to Office Manager while she was gone for 8 weeks, consisted of purchasing equipment, producing invoices, payroll and accounting
Office Administrator
Sunbelt Rentals
Bloomington
11.2004 - 07.2006
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Payroll Human Resource Duties Safety Coordinator
Education
Certificate Nursing Assistant: Nursing Assistance - General Education working way up to Nursing
Illinois Central College
Diploma - General Studies
Pekin Community High School
Skills
- Billing and Accounts Receivable
- Typing/Data Entry
- Microsoft Excel and Word Proficiency
- Receptionist
- Electronic Health Records
- Schedule appointments
- Medical Terminology
- Customer Service
- Supervision
- Safety Coordinator
- Human Resources Recruiter
- Quality Review
Timeline
Yard Supervisor
Copart
03.2025 - Current
Title Specialist
Copart
01.2023 - 03.2025
Medical Billing Specialist
Reditus Laboratories
10.2021 - 12.2022
Optical Technician
Bard Optical
04.2021 - 10.2021
CSR
Copart
04.2019 - 04.2021
Scheduling Specialist /Call Center Agent
Bard Optical
05.2018 - 04.2019
Optical Technician
Focus on Eyes
08.2017 - 05.2018
Receptionist/Optician
Bard Optical
10.2014 - 08.2017
Shift
Pekin ProHealth
07.2014 - 09.2014
Medical Records Clerk
Soderstrom Skin Institute
06.2012 - 06.2014
Administrative Assistant
Integrated Audio Systems
10.2008 - 04.2010
Office Administrator
Sunbelt Rentals
11.2004 - 07.2006
Certificate Nursing Assistant: Nursing Assistance - General Education working way up to Nursing
Illinois Central College
Diploma - General Studies
Pekin Community High School