Deanna Conn
Westchester
Summary
Hardworking and focused Executive Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
29
29
years of professional experience
Work History
Assistant Chief Deputy Clerk
Clerk Of The Circuit Court Of Cook County
12.2020 - 02.2022
- Performs duties of Chief Deputy Clerk in the absence of the Chief Deputy Clerk.
- Assist Chief Deputy Clerk in routine concerns, projects, and staff allocation.
- Responsible for overseeing and managing daily operational activities within the Division.
- Reviews and tracks the completion, submission, and/or implementation of reports, minutes, memoranda, postings, signage, and other information as needed.
- Ensured all employees understand the vision, mission, and objectives of the Clerk of the Circuit Court of Cook County.
- Evaluate management and employee's operational performance. Provided specific direction and guidance when corrective actions were identified.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted newly hired clerks in learning about the Division and it's procedures, performance strategies and customer service techniques.
- Interacted with customers by phone, email or in-person to provide information.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Allocated duties and activities of personnel, routinely inspect employee's equipment, appearance and work methods.
- Identified areas of personnel deficiency and took necessary action for correction.
- Implemented cross-trainings in other operations department responsibilities to cover duties for absent teammates.
- Disciplined personnel and initiated disciplinary measures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 80 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations.
Executive Administrative Assistant
Clerk Of The Circuit Court Of Cook County
01.2012 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used Outlook, Zoom, and Microsoft Teams to coordinate meetings, appointments and tasks for senior executives.
- Handled all scheduling for Associate Clerk's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Perform all required administrative duties for Associate Clerk and maintain bureau records.
- Manage all aspects of tracking and submission for bureau reporting processes and action items.
- Create and implement internal processes, methods and procedures for operational and professional development for senior management and front-line managers.
- Function as administrative lead for Suburban Bureau administrative staff.
- Responsibilities also include acting as liaison between the Clerk’s Office FLB Divisions, the Presiding Judge’s offices and members of the judiciary, the Sheriff’s Department, State’s Attorney’s Office and other Cook County entities.
- Ensure timely submission of daily, weekly and quarterly reports.
- Track completion, submission, and implementation of reports, minutes, memos, postings, special projects, etc.
- Process time-off requests for AC, CDC's, ACDC's, EA, and managers.
Director of Civil Appeals
Clerk Of The Circuit Court Of Cook County
01.2008 - 01.2012
- Responsible for overseeing and managing operational activities within the Division.
- Coordinated the receipt of information for and the preparation and review of Division statistical reports.
- Oversaw and supervised routine projects of the management and BU staff.
- Oversaw Management coverage and staff allocation. Made allocation and reallocation decisions related to resources with the support of the Associate Clerk to insure that ongoing day-to-day court operations are not interrupted.
- Acted as a liaison for intra-departmental, inter-departmental and inter-agency meetings.
- Reviewed and tracked the completion, submission and/or implementation of reports, minutes, memoranda, postings, signage, General Orders and other information as required
- Ensured that all employees understand the vision, mission and objectives of the Clerk of the Circuit Court of Cook County.
- Provided strategic support for the Division and assists management team with short and long-term goals of the Division, Bureau and Office of the Clerk of the Circuit Court of Cook County.
- Supported the development of the management team by holding individual one-on-one meetings each month and providing direction, support and training. Implemented individualized developmental plans in concert with human resources when needed.
- Established, built and maintained relationships with the Presiding Judge and his Staff, Sheriff's Department, State's Attorney's Office and other agencies to insure ongoing court operations.
- Managed customer information work processes and front-line cashier operations; maintained direct project management oversight of development, implementation and training.
Director of the Records Center
Clerk Of The Circuit Court Of Cook County
01.2007 - 01.2012
- Responsible for overseeing and managing the day-to day operations.
- Additionally the Director assists and supports the Chief Deputy Clerk in the development, implementation and execution of Administrative Policies and Operational Procedures as it relates to the Clerk's Office.
- Oversaw and supervised routine projects of the management and BU staff.
- Scheduled and attended various functions, meetings and activities on behalf of the Clerk of the Circuit Court of Cook County.
- Managed special projects assigned by the Clerk, Executive Clerk for Operations, Executive Clerk for Public Policy, or Associate Clerk.
- Coordinated the receipt of information for and the preparation and review of Division statistical reports.
- Oversaw Management coverage and staff allocation. Made allocation and reallocation decisions related to resources with the support of the Associate Clerk to insure that ongoing day-to-day operations are not interrupted.
- Prepared quarterly file accession status reports.
- Supported the development of the management team by holding individual one-on-one meetings each month and providing direction, support and training. Implements individualized developmental plans in concert with human resources when needed.
Data Entry Manager
Clerk Of The Circuit Court Of Cook County
01.2002 - 01.2007
- Managed performance expectations for ten employees within the Child Support Division.
- Ensured compliance with HFS.
- Provided daily supervision, feedback and oversight to direct reports, managers and employees.
- Audited production reports, tracking data entry and processing errors.
- Developed and implemented department policies including Standard Operating Procedures (SOP).
- Maintained data entry team access log-ins and granted appropriate permissions to approved employees.
- Scheduled and attended various functions, meetings and activities on behalf of the Clerk of the Circuit Court of Cook County.
- Evaluated team member's operational performance. Provided specific direction and guidance when corrective actions were identified.
- Identified and developed appropriate training within the Division.
- Provided support to employees in the resolutions of telephone inquiries from the general public. Also works to resolve other employee concerns.
File Room Supervisor
Clerk Of The Circuit Court Of Cook County
05.2001 - 01.2002
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Responsible for overseeing and managing operational activities within the Division.
- Oversees and supervises routine projects of the management and BU staff.
- Evaluates management team member's operational performance. Provides specific direction and guidance when corrective actions are identified.
- Identifies and develops appropriate training programs within the Division.
- Manages special projects assigned by the Clerk, Executive Clerk for Operations, Executive Clerk for Public Policy, or Associate Clerk.
- Responsible for the ordering of all office supplies, office equipment, etc. for the division that is needed to have the office run efficiently
- Responsible for distributing all memos and handouts and tracking acknowledgements.
- Managed staff time-off requests and counter coverage.
- Managed 15-20 employees.
Executive Office Manager
Chicago Steel Container Corporation
01.1996 - 01.2001
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Microsoft Word.
- Handled all incoming business and client requests for information.
- Arranged corporate and office conferences for company employees and customers.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Received, screened and routed incoming calls.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Science - Biology
Saint Xavier University
Chicago, IL06.1996
Skills
- Master calender management
- Travel coordination
- Strategic Planning
- Project organization
- Team management
- Documentation and reporting
- Spreadsheet Creation
- Business administration
- MS Office
- Supervision
Timeline
Assistant Chief Deputy Clerk
Clerk Of The Circuit Court Of Cook County
12.2020 - 02.2022
Executive Administrative Assistant
Clerk Of The Circuit Court Of Cook County
01.2012 - Current
Director of Civil Appeals
Clerk Of The Circuit Court Of Cook County
01.2008 - 01.2012
Director of the Records Center
Clerk Of The Circuit Court Of Cook County
01.2007 - 01.2012
Data Entry Manager
Clerk Of The Circuit Court Of Cook County
01.2002 - 01.2007
File Room Supervisor
Clerk Of The Circuit Court Of Cook County
05.2001 - 01.2002
Executive Office Manager
Chicago Steel Container Corporation
01.1996 - 01.2001
Bachelor of Science - Biology
Saint Xavier University
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