Deanna Arquilla
Naperville,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
I am currently In school to complete my Medical assistant degree, I go to school online so i have flexible work hours. i enjoy working with patients and helping them get better anyway i can.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Efficient Medical assistance/ PSR with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Efficient with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge in Medical assistance and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in many medical environments and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Conscientious Healthcare professional offering over more then 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Organized with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Overview
13
13
years of professional experience
Work History
Medical Assistant
suburban gastroenterology
05.2021 - Current
- Check patients in for there appointments, ask appropriate questions before hand , verify their PCP, insurance and all demographic information
- When patients are completed with there appointment , checking them out for there visit scheduling any follow up appointments, any procedures the doctor orders.
Getting appropriate appointment information , why they are coming in for the Doctor.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Efficiently performed insurance verification and per-certification and per-authorization functions.
Patient Service Representative
Rush Medical Center
02.2021 - 04.2021
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Checked patients in and out for the appointments checked next days scheduled for the providers make sure all appointments are correct.
- Documented and managed patient information in computer system.
Patient Service Representative
Wheaten Eye Clinic
10.2020 - 12.2020
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
Patient Service Representative
Edward Health Ventures
06.2019 - 08.2020
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures.
- Checked daily doctor schedules and verified insurance.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Organized and maintained patient charts with proper classification and filing systems.
- Answered over 70 telephone calls per day to schedule appointments and answer patient questions.
- Facilitated clear communication between patients and healthcare providers, ensuring timely follow-up care.
- Managed patient appointment scheduling to optimize clinic workflow and enhance patient experience.
- Streamlined patient check-in processes by implementing electronic health record systems for efficiency.
- Resolved patient inquiries and concerns promptly, fostering a positive environment and enhancing satisfaction.
- Trained new staff on customer service protocols and software systems to maintain high performance standards.
- Analyzed patient feedback to identify areas for service improvement and implement corrective actions.
- Collaborated with interdisciplinary teams to coordinate patient care plans effectively, improving overall outcomes.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Central Scheduling Specialist
Edward-Elmhurst Hospital
03.2017 - 05.2019
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Called patients to schedule appointments, consistently double-checking information and availability.
- Managed appointment confirmations and follow-ups, enhancing patient communication and satisfaction.
- Coordinated patient scheduling across multiple departments to optimize resource utilization.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
Cashier
Jewel Osco
06.2013 - 12.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
Voluntary Worker
Edward-Elmhurst Hospital
04.2016 - 07.2016
- Prepared folders for new cases to be entered and organized closed files.
- Cleaned all stations when patients leave
Education
Medical Assistence - Health Care
Penn Foster College
Scottsdale, AZHigh School Diploma -
Metea Valley High School
Aurora05.2013
Skills
- Customer assistance
- Payment processing
- Cash management
- Liquor regulations and compliance
- Insurance knowledge
- Medical terminology knowledge
- Understands mobility assistance needs
- Human anatomy and physiology
- Electrocardiography (EKG)
- First aid
- Stocking supplies
- Appointment confirmation
- Medical filing
- Scheduling appointments
- Team management
- Active listening
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Maintaining confidentiality
- Patient care coordination
- Medical records management
- Medical supply inventory
- Medical office administration
- Complex Problem-solving
- Adaptable
- Trustworthy companion
- Inventory and supply management
- Professional bedside manner
- Payment collection
- Medical billing and coding
- Valid Illinois driver's license
- Healthcare software proficiency
- Conflict resolution
- Insurance authorizations
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
I have current CPR certification through america red cross , i am also in school to finish my Medical assistance degree through Penn foster online , i am still a couple months out but i am working hard to get this completed ASAP .
Languages
English
Timeline
Medical Assistant
suburban gastroenterology
05.2021 - Current
Patient Service Representative
Rush Medical Center
02.2021 - 04.2021
Patient Service Representative
Wheaten Eye Clinic
10.2020 - 12.2020
Patient Service Representative
Edward Health Ventures
06.2019 - 08.2020
Central Scheduling Specialist
Edward-Elmhurst Hospital
03.2017 - 05.2019
Voluntary Worker
Edward-Elmhurst Hospital
04.2016 - 07.2016
Cashier
Jewel Osco
06.2013 - 12.2016
High School Diploma -
Metea Valley High School
Medical Assistence - Health Care
Penn Foster College
Education and Training
I am currently attending school to complete my medical assistant degree. I have a few months remaining, and I have worked at Suburban Gastroenterology for five years, where I have received training in most medical assistant responsibilities.