De'Andre Howard
Oak Lawn
Summary
Dynamic customer service professional with a strong focus on conflict resolution and team building. Proven ability to enhance customer satisfaction and optimize workflows through effective training and process improvements.
Overview
3
3
years of professional experience
Work History
Car Washer Supervisor
Buddy Bear Car Wash
Chicago
02.2025 - Current
- Supervised daily car washing operations and optimized team workflow.
- Trained staff on effective washing techniques and equipment usage.
- Ensured adherence to safety standards and cleanliness protocols.
- Promptly resolved customer inquiries and service issues to enhance satisfaction.
- Fostered teamwork and a positive work environment among staff.
- Maintained equipment to ensure optimal functioning during daily operations.
Fulfillment Associate
Amazon
Chicago
11.2023 - 03.2024
- Processed and packaged customer orders for prompt shipment.
- Maintained inventory accuracy with warehouse management systems.
- Collaborated with team to enhance fulfillment operations.
- Operated material handling equipment safely and efficiently.
- Inspected products for quality prior to packaging and shipping.
- Organized storage areas to improve accessibility and efficiency.
Customer Service Representative
UPS Customer Center
Chicago
02.2023 - 11.2023
- Resolved customer inquiries and shipping concerns to enhance satisfaction and loyalty.
- Managed package tracking and delivery updates using UPS systems.
- Educated customers on available shipping options and services at UPS.
- Trained new staff on customer service protocols and best practices.
- Collaborated with team members to optimize customer service processes.
- Supported management in developing effective service strategies and initiatives.
- Promoted high satisfaction by providing knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Fulfillment Associate
Target
Chicago
11.2022 - 02.2023
- Processed and packaged customer orders for timely shipment.
- Maintained inventory accuracy using warehouse management systems to enhance operational efficiency.
- Collaborated with team members to streamline fulfillment operations.
- Verified orders for accuracy, ensuring inclusion of all necessary components.
- Operated material handling equipment safely and efficiently to reduce workplace incidents.
- Communicated order status updates effectively with other departments to ensure alignment.
- Processed returns according to established procedures, maintaining compliance with guidelines.
- Communicated inventory needs clearly with supervisors to support resource allocation.
Education
High School Diploma -
Simeon High School
Chicago, IL06-2017
Skills
- Team building
- Employee training
- Customer service
- Equipment maintenance
- Process optimization
- Workflow management
- Inventory management
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Sales promotion
Accomplishments
Excellence in Customer Service - UPS 2023
Timeline
Car Washer Supervisor
Buddy Bear Car Wash
02.2025 - Current
Fulfillment Associate
Amazon
11.2023 - 03.2024
Customer Service Representative
UPS Customer Center
02.2023 - 11.2023
Fulfillment Associate
Target
11.2022 - 02.2023
High School Diploma -
Simeon High School