Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEANA GREEN

PALOS PARK

Summary

Dynamic customer service professional with extensive experience at Starbucks, excelling in coffee preparation and cash handling. Recognized for maintaining a clean workspace and delivering exceptional service during peak hours. Proven ability to manage inventory effectively while fostering a friendly atmosphere that enhances guest satisfaction.

Overview

4
4
years of professional experience

Work History

BARISTA

Starbucks
Tinley Park
08.2024 - Current
  • Prepared a variety of coffee beverages according to customer preferences.
  • Maintained cleanliness and organization of the workspace and equipment.
  • Assisted customers with menu selections and answered their questions.
  • Operated cash register and handled customer transactions efficiently.
  • Managed inventory by restocking supplies as needed throughout shifts.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Restaurant Hostess

Royalberry Wafflehouse & Restaurant
Palos Heights
02.2024 - 08.2024
  • Greeted and welcomed guests upon arrival at the restaurant.
  • Provided menus and informed guests of daily specials promptly.
  • Maintained a clean and inviting front-of-house environment consistently.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Accepted payments from guests for dine-in and take-out foods.

Receptionist

Great Clips Hair Salon
Oak Lawn
01.2021 - 08.2024
  • Answered phone calls promptly and addressed customer inquiries effectively.
  • Maintained salon cleanliness by organizing workstations and common areas regularly.
  • Coordinated inventory management by tracking supplies and placing orders as needed.
  • Greeted visitors and provided them with assistance.
  • Updated daily log book with information about visitors entering the premises.

Customer Service Representative

JEWEL OSCO
OAK LAWN
11.2021 - 08.2023
  • Assisted customers with product inquiries and service requests.
  • Maintained clean and organized store displays for easy access.
  • Operated material handling equipment to efficiently gather and transport orders.
  • Assisted in training new staff on proper picking techniques and safety protocols.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.

Education

High School Diploma -

OAK LAWN COMMUNITY HIGH SCHOOL
Oak Lawn, IL
05-2023

Skills

  • Coffee preparation
  • Cash handling
  • Inventory management
  • Customer service
  • Food safety
  • Point of sale
  • Order taking
  • Up-selling
  • Dining room maintenance
  • Friendly and outgoing
  • Opening and closing duties

Timeline

BARISTA

Starbucks
08.2024 - Current

Restaurant Hostess

Royalberry Wafflehouse & Restaurant
02.2024 - 08.2024

Customer Service Representative

JEWEL OSCO
11.2021 - 08.2023

Receptionist

Great Clips Hair Salon
01.2021 - 08.2024

High School Diploma -

OAK LAWN COMMUNITY HIGH SCHOOL

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DEANA GREEN