Summary
Overview
Work History
Education
Skills
Timeline
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Dean Fay

Chicago

Summary

Fleet service specialist with over 6 years of experience in automotive service advising, fixed operations, and client relationship management. Proven success leading cross-functional teams, improving service workflows, and enhancing customer satisfaction for high-volume dealerships and mobile fleets. ASE Certified with a passion for delivering streamlined, reliable, and cost-efficient fleet solutions.

Overview

6
6
years of professional experience

Work History

Fleet Service Advisor / Account Support Specialist

AutoNation Mobile Services
10.2024 - Current
  • Coordinated with technicians and clients to ensure seamless communication, fostering trust and reducing service-related misunderstandings.
  • Provided expert advice to clients on service options, ensuring they felt valued and informed throughout their vehicle maintenance experience.
  • Developed a customer feedback loop to gather insights, driving continuous improvements in service delivery and enhancing overall operational effectiveness.
  • Led cross-functional teams to streamline service processes, significantly improving client satisfaction and reducing response times.
  • Analyzed service metrics to identify trends, enabling targeted training for technicians and resulting in marked improvements in service quality.
  • Developed and executed a proactive maintenance program, reducing unexpected service issues and improving vehicle reliability for clients

Automotive Service Advisor

Arlington Heights Buick GMC
02.2023 - 09.2024
  • Managed high-volume service operations for personal and fleet customers, providing transparent recommendations and upselling relevant maintenance packages
  • Recognized for consistently exceeding monthly revenue and CSI goals.

Automotive Service Manager

Raymond Chevrolet
06.2022 - 02.2023
  • Oversaw daily service operations including dispatch, parts coordination, and technician scheduling.
  • Implemented new SOPs to reduce downtime and increase shop efficiency.
  • Trained and led a team of 5 advisors and 15 technicians.

Automotive Service Advisor

Arlington Heights Buick GMC
08.2020 - 06.2022
  • Managed high-volume service operations for personal and fleet customers, providing transparent recommendations and upselling relevant maintenance packages.
  • Recognized for consistently exceeding monthly revenue and CSI goals

Automotive Service Advisor

Hawk Chrysler Dodge Jeep Ram
06.2019 - 08.2020
  • Managed high-volume service operations for personal and fleet customers, providing transparent recommendations and upselling relevant maintenance packages.
  • Recognized for consistently exceeding monthly revenue and CSI goals

Education

General Studies

Schaumburg High School
Schaumburg, IL
05-2018

Skills

  • Vehicle Diagnostics
  • Service Scheduling
  • Fleet Management Software
  • Customer Retention
  • Service Writing
  • Automotive Service
  • Sales
  • Customer Service
  • Mechanical Knowledge
  • Computer Skills
  • Math
  • Negotiation
  • Team Leadership
  • Technical Training
  • Process Improvement
  • Inventory Management
  • Performance Optimization
  • Data Analysis

Timeline

Fleet Service Advisor / Account Support Specialist

AutoNation Mobile Services
10.2024 - Current

Automotive Service Advisor

Arlington Heights Buick GMC
02.2023 - 09.2024

Automotive Service Manager

Raymond Chevrolet
06.2022 - 02.2023

Automotive Service Advisor

Arlington Heights Buick GMC
08.2020 - 06.2022

Automotive Service Advisor

Hawk Chrysler Dodge Jeep Ram
06.2019 - 08.2020

General Studies

Schaumburg High School

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Dean Fay