Joseph Alcala
Oak Forest
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Mcdonalds
9110 W. 159th St Orland Park, IL 60462
07.2004 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, and training, schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper procedures and customer service expectations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Business Management
Argo Community High School
Summit, ILSkills
- Policy Development and Enforcement
- Employee and manager scheduling
- Communication Skills
- Labor Cost Controls
- Staffing
- Operations Management
- Inventory Control
- Organizational Restructure and Change
Certification
- Certified Shift manager, Mcdonalds - 15 years
- Certified Store manager, Mcdonalds - 2 years
Timeline
General Manager
Mcdonalds
07.2004 - Current
No Degree - Business Management
Argo Community High School