Dayne Glossner
Mt. Vernon
Summary
Dynamic Team Leader with a proven track record at North American Lightning, excelling in conflict resolution and fostering collaboration. Skilled in staff training and goal setting, I enhanced customer satisfaction ratings by closely monitoring service quality. My attention to detail and commitment to teamwork drive successful project outcomes.
Overview
11
11
years of professional experience
Work History
Team Leader
North American Lightning
03.2021 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Previously to the current supervisor I was in charge of the shift covering overtime, shipment concerns, clerk tasks, etc.
Team Leader
North American Lighting
12.2017 - 12.2020
Material Handler
North American Lightning
05.2016 - 12.2016
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Performed cycle counts and inventory control to accurately track product levels.
Operator
North American Lightning
07.2014 - 05.2016
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Provided on-the-job training to newly hired workers and team members.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Education
Mt. Vernon Township High School
Mt. VernonSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team supervision
- People management
- Staff training
- Work planning
- Goal setting
- Conflict resolution
Timeline
Team Leader
North American Lightning
03.2021 - Current
Team Leader
North American Lighting
12.2017 - 12.2020
Material Handler
North American Lightning
05.2016 - 12.2016
Operator
North American Lightning
07.2014 - 05.2016
Mt. Vernon Township High School
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