Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daydrin Williams

Chicago

Summary

Assistant Store Manager with extensive experience in team leadership and customer service. Proven expertise in inventory management and sales analysis, consistently achieving operational goals. Over 7 years in retail management, recognized for enhancing customer experiences and mentoring staff. Results-driven leader with strong analytical skills focused on optimizing sales operations and inventory standards.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager (ASM)

Lowe’s Home Improvement
New Lenox
08.2024 - Current

Supervised, trained, and mentored associates to enhance performance and engagement.

Delivered exceptional customer service and resolved complaints swiftly.

  • Maintained clean, safe, and organized sales floor and backroom for optimal operations.
  • Supported store sales goals through effective leadership and strategic execution.
  • Oversaw inventory levels, merchandising standards, and product displays.
  • Prepared and analyzed sales reports to identify improvement opportunities.
  • Created employee schedules and assisted with payroll processes efficiently.
  • Processed refunds and managed operational tasks as delegated by Store Manager.

Department Supervisor

Lowe’s Home Improvement
Chicago
10.2016 - 08.2024
  • Supervised daily operations, ensuring compliance with safety regulations and productivity standards.
  • Managed inventory levels, coordinating timely restocking of merchandise on sales floor.
  • Trained and mentored new employees on store policies and customer service techniques.
  • Led team meetings to discuss goals, product promotions, and customer feedback.
  • Resolved customer complaints promptly to uphold high satisfaction levels.
  • Organized product displays to enhance visibility and improve shopping experience.
  • Monitored employee performance, providing constructive feedback and conducting performance reviews.
  • Collaborated with department managers to streamline workflow processes effectively.

Assistant Store Manager (ASM)

Nordstrom
Chicago
07.2014 - 07.2018
  • Assisted customers with product selection and provided tailored advice.
  • Managed inventory levels to ensure optimal product availability on sales floor.
  • Trained new staff on store policies and customer service techniques.
  • Coordinated merchandising efforts to enhance product visibility and appeal.
  • Supervised team of employees, providing ongoing training for customer satisfaction.
  • Handled scheduling for store shifts to maintain adequate staffing levels.
  • Ensured compliance with safety regulations throughout store premises.
  • Analyzed monthly sales reports to support operational planning and strategic decisions.

Education

Bachelor of Science - Biology

The University of Alabama
Tuscaloosa, AL
05-2020

Skills

  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Employee training and coaching
  • Payroll administration
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Performance evaluation
  • Time management

Timeline

Assistant Store Manager (ASM)

Lowe’s Home Improvement
08.2024 - Current

Department Supervisor

Lowe’s Home Improvement
10.2016 - 08.2024

Assistant Store Manager (ASM)

Nordstrom
07.2014 - 07.2018

Bachelor of Science - Biology

The University of Alabama
Daydrin Williams