Dawson Strauch
Springfield
Summary
Reliable and service-oriented individual with experience in client engagement and communication. Proven ability to enhance customer satisfaction and manage multiple tasks effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
House and Pet Sitter
Rover
Springfield, IL
05.2025 - Current
- Provided attentive care for pets, ensuring safety and comfort during owner absences.
- Administered medications and followed specific dietary requirements for various pet breeds.
- Communicated effectively with pet owners to update them on their pets' behavior and health.
- Utilized scheduling tools to coordinate multiple bookings efficiently while prioritizing client satisfaction.
- Enhanced customer relationships through consistent follow-ups and feedback collection after services rendered.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
Lawn Mower
Springfield, IL
05.2015 - Current
- Managed client communications to ensure satisfaction and address any concerns promptly.
- Operated various lawn mower types to maintain residential and commercial landscapes.
- Increased client retention through consistent delivery of high-quality lawn care services.
- Conducted routine maintenance on equipment, ensuring optimal performance and longevity.
Youth Tennis Instructor
Eastside Tennis Club
Springfield, IL
05.2022 - 07.2024
- Developed engaging lessons tailored to diverse skill levels and age groups.
- Instructed youth in fundamental tennis techniques, enhancing overall player performance.
- Organized and facilitated group training sessions, promoting teamwork and sportsmanship.
- Assessed individual progress and provided constructive feedback to foster improvement.
- Collaborated with parents to discuss student development and address concerns proactively.
- Developed strong relationships with parents, addressing concerns and providing regular updates on player progress.
- Managed equipment inventory, ensuring all necessary supplies were readily available for each practice session or match.
- Increased player retention within the program through ongoing motivation, support, and encouragement.
Automotive Detailer
Green Nissan
Springfield, IL
05.2023 - 08.2023
- Executed thorough cleaning and detailing of vehicles to enhance customer satisfaction and presentation.
- Utilized advanced equipment for interior and exterior vehicle detailing, ensuring high-quality results.
- Coordinated with service team to prepare vehicles for delivery, maintaining operational efficiency.
- Trained new staff on detailing techniques and safety protocols, fostering teamwork and skill development.
- Enhanced customer experience by addressing specific requests for vehicle appearance improvements promptly.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
Concessions Worker
Springfield Southwest Baseball Association
Springfield, IL
05.2021 - 08.2021
- Operated cash registers and processed transactions efficiently during high-volume events.
- Prepared and served food items, ensuring compliance with health and safety regulations.
- Maintained cleanliness of concession areas, promoting a positive customer experience.
- Assisted in inventory management, restocking supplies to meet demand during games.
- Trained new staff on service protocols and best practices for food preparation.
Education
Bachelor of Science - Communications
Northern Illinois University
DeKalb, IL 05.2028
High School Diploma -
Springfield High School
Springfield, IL 05.2024
Skills
- Strong attention to detail and organizational skills
- Proficient in Microsoft platforms and technology
- Effective oral and written communication skills
- Effective team member, who collaborates well with others
- Detail-oriented and problem-solver
- Initiative-taking
Certification
- Certified Security Pro 2024-Present
Timeline
House and Pet Sitter
Rover
05.2025 - Current
Automotive Detailer
Green Nissan
05.2023 - 08.2023
Youth Tennis Instructor
Eastside Tennis Club
05.2022 - 07.2024
Concessions Worker
Springfield Southwest Baseball Association
05.2021 - 08.2021
Lawn Mower
05.2015 - Current
Bachelor of Science - Communications
Northern Illinois University
High School Diploma -
Springfield High School