Dawson Arruda
Customer Service | Portuguese | Spanish
Nahariya
Summary
Dynamic International Customer Service, adept at enhancing customer satisfaction through effective communication around the world and CRM software and AI-powered language tools. Proven ability to deliver impactful training and presentations, while leveraging strong translation support skills on digital content. Committed to fostering teamwork and collaboration, ensuring a high-quality experience for diverse learners, students and clients.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Language Specialist
ISCAR Headquarters
09.2022 - Current
- Consistency when reviewing AI-generated Portuguese and Spanish translations providing structured feedback to improve linguistic quality, clarity, and consistency.
- Supporting 200+ global subsidiaries across Europe, Asia, and the Americas, ensuring exceptional customer satisfaction by efficiently managing calls and email inquiries.
- Identification of mistranslations, unclear phrasing, or tone inconsistencies.
- Experienced transcribers and linguistic reviewers to support video/ audio transcription, quality review, and training material development.
Special Projects Coordinator
ADDA Trade
08.2021 - Current
- Utilized technology tools such as digital whiteboards, online speeches, and video conferencing to enrich products prospection experience and support remote learning opportunities.
- Facilitated group projects that promoted teamwork and communication among diverse learners.
- Experience with language assessment, curriculum design, or standardized testing.
- Conducted strategic conference calls with Headquarters in Brazil -facilitating ongoing conversations with translations Portuguese-Hebrew-English-Portuguese.
Regional Supervisor
Bazze PVC
06.2020 - 07.2021
- Provided ongoing support for newly onboarded team members, ensuring a smooth transition into their roles.
- Actively participated in industry conferences and events as an ambassador for the company, fostering valuable networking connections.
- Enhanced customer satisfaction rates by monitoring feedback channels closely and implementing necessary improvements.
- Prospecting leads and presenting KPIs (Key Performance Indicators) to the Sales Director using the CRM system.
Senior Customer Service Supervisor
Grupo Tigre
Campinas, SP
03.2018 - 06.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached 8 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate of Science - Foreign Languages Education
Ulpan Hebrew Course
Nahariya, Israel 04.2001 -
Associate of Science - Business Administration And Management
UniFMU
Sao Paulo 04.2001 -
Bachelor of Science - Economics
Centro Universitário Santanna
Sao Paulo 04.2001 -
Skills
Bilingual in Portuguese and Spanish
Timeline
Language Specialist
ISCAR Headquarters
09.2022 - Current
Special Projects Coordinator
ADDA Trade
08.2021 - Current
Regional Supervisor
Bazze PVC
06.2020 - 07.2021
Senior Customer Service Supervisor
Grupo Tigre
03.2018 - 06.2020
Associate of Science - Foreign Languages Education
Ulpan Hebrew Course
04.2001 -
Associate of Science - Business Administration And Management
UniFMU
04.2001 -
Bachelor of Science - Economics
Centro Universitário Santanna
04.2001 -