Dawn Utsch
Roselle
Summary
Beneficial skills in revenue cycle management for medical facilities. Proficient in reducing debt, collecting payments, and collaborating with insurance companies to resolve concerns. Talented communicator and practiced multitasker.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Specialist
Regent Surgical Health
Westchester
10.2016 - 06.2018
- Reviewed patient accounts to ensure accuracy and completeness of information
- Reconciled monthly accounts receivable reports against system transactions
- Verified Insurance information and coverage within patient's benefits
- Reached out to responsible individuals for collection of deductibles/copays/coinsurance
- Notation on all outstanding accounts
- Prepared financial statements monthly
Optical Manager
Gottlieb Eye Center
Melrose Park
03.2014 - 06.2016
- Appointment settings, collection of copays, and payment posting in EMR software
- Verify, bill, and process all Medicare (DMERC) and Vision Insurance payments
- Managed client frame selection processes and walked through lens options
- Used hands, heat, and tools to bend and shape frames to fit customer's face
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts
- Order placement(s) for patient's eyewear and contact lenses
- In charge of training optical employees EMR software updates and phone system
- Managed and trained optical staff to ensure quality customer service
- Established monthly meetings for employees and eyewear representatives
- Ordered and priced all optical supplies including Eyewear and accessories
- Dilated patient's eyes upon arrival for retinal surgeon
- Managed monthly reports on all accounts receivable
- Conducted monthly inventory audits to track product levels
Optometric Assistant/Optical Manager
Eyes on La Grange
La Grange
04.2011 - 03.2014
- Managed the sales and inventory of optical
- Greeted patients upon arrival at the office, verified medical/vision insurance coverage and collected co-payments or outstanding balances due from previous visits
- Processed claims through Medical/Vision Insurances
- In charge of insertion/removal training of contact lenses
- Scheduled appointments for patients and maintained appointment calendars for the optometrist
- Kept facility stocked with necessary supplies, equipment and instruments
- Maintained patient records including medical histories, prescriptions, test results and other pertinent information
Education
Some College (No Degree) - Applied Science
Triton College
River Grove, ILSkills
- Payment posting
- Insurance verification
- Customer service
- Verbal and written communication
- Collecting payments
- Sales Support
Timeline
Revenue Cycle Specialist
Regent Surgical Health
10.2016 - 06.2018
Optical Manager
Gottlieb Eye Center
03.2014 - 06.2016
Optometric Assistant/Optical Manager
Eyes on La Grange
04.2011 - 03.2014
Some College (No Degree) - Applied Science
Triton College
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