Dawn Struif
McHenry
Summary
Enthusiastic Retail Service Specialist with many years of multi-faceted experience meeting customer needs at retail chain store. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services, and policies for optimum customer service.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
29
29
years of professional experience
1993
1993
years of post-secondary education
1
1
Certification
Work History
Retail Customer Service Associate
Kohls Department Store
Vernon Hills
07.2022 - Current
- Assisted customers with product inquiries and guided purchase decisions.
- Processed transactions efficiently at the cash register and handled returns.
- Maintained visual merchandising standards to enhance product presentation.
• Answering phones
CNA/ Secretary
Good Shepherd Hospital
Barrington
03.1997 - 06.2020
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during treatments.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Facilitated communication between patients, family members, and healthcare professionals.
• charted in EMR System
• made sure insurance was verified and that Dr orders where put in accurate
• Answering phones
Education
Elk Grove High School
Elk Grove Village, ILSkills
- Visual merchandising
- Customer relationship management
- Transaction processing
- Product knowledge
- Communication skills
- Patient documentation
- Team collaboration
- Time management
- Attention to detail
- Active listening
- Task delegation
- Customer support
- Good communication skills
- Activity logging
- Excellent written and oral communication
- Multitasking and prioritization
- Teamwork skills
- Inbound call answering
- High-energy attitude
Certification
- CNA certification
Timeline
Retail Customer Service Associate
Kohls Department Store
07.2022 - Current
CNA/ Secretary
Good Shepherd Hospital
03.1997 - 06.2020
Elk Grove High School