Dawn Martinez
Chicago
Summary
Highly organized dedicated professional, extremely proficient in the Microsoft Office Suite, with strong working knowledge in applications including Word, Excel, Powerpoint and Outlook.
Overview
17
17
years of professional experience
Work History
Web Design
Halloweencostumefactory.come
Skokie, IL
02.2009 - 09.2011
- Converted and created images and spreadsheets into functional websites and compelling content for user interaction.
- Facilitated order status inquiries by addressing customer calls, ensuring clarity and prompt responses.
Inside Sales Representative
Bosch Rexroth
Lake Zurich, IL
02.2001 - 09.2003
- Developed and maintained relationships with key accounts to enhance customer satisfaction.
- Facilitated communication between outside sales and customers to streamline order fulfillment.
- Engaged with customers to obtain order status updates and expedite urgent requests.
Inside Sales Representative
Brevini
Lake Zurich, IL
03.1999 - 02.2001
- Developed and maintained relationships with key accounts to enhance customer satisfaction.
- Facilitated communication between outside sales and customers to streamline order fulfillment.
- Engaged with customers to obtain order status updates and expedite urgent requests.
Customer Service Representative
Bosch Rexroth
Hoffman Estates, IL
02.1995 - 03.1999
- Managed customer inquiries effectively to enhance satisfaction and resolve issues promptly.
- Provided efficient communication by filling in call flow during peak phone queue periods.
- Facilitated timely processing of customer orders through effective interdepartmental communication.
- Executed data entry for customer orders derived from purchase orders, maintaining operational efficiency.
- Resolved customer concerns regarding delayed orders, ensuring effective communication and support.
Education
Associate of Science - Architectural Drafting
Hinds Community College
Raymond, MS06-1990
High School Diploma -
Pearl High School
Pearl, MS06-1988
Skills
- Accurate data input using Microsoft Excel
- Adept at using Microsoft Word
- Strong background in customer service
- Effective team contributor
- Eager to assist
Timeline
Web Design
Halloweencostumefactory.come
02.2009 - 09.2011
Inside Sales Representative
Bosch Rexroth
02.2001 - 09.2003
Inside Sales Representative
Brevini
03.1999 - 02.2001
Customer Service Representative
Bosch Rexroth
02.1995 - 03.1999
Associate of Science - Architectural Drafting
Hinds Community College
High School Diploma -
Pearl High School