Dawn Leetham
Staunton
Summary
Dedicated Telephone Triage Nurse with expertise in clinical assessment, documentation accuracy, and patient advocacy. Proven ability to coordinate care and enhance patient outcomes through effective communication and collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Telephone Triage Nurse
Pediatric Healthcare Unlimited
Alton, IL
05.2004 - Current
- Assessed patient symptoms and provided appropriate nursing advice via telephone consultations.
- Educated families on medication administration and health management strategies for pediatric patients.
- Collaborated with pediatricians to ensure continuity of care and accurate patient information sharing.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Sent Referrals to Specialty Care Providers and did follow up on them to make sure Patients scheduled their appointments.
- Completed Prior Authorizations for testing and medications.
LPN Office Nurse
Litchfield Family Practice Center
Litchfield, IL
01.1998 - 03.2004
- Administered patient care, including vital signs monitoring and medication administration.
- Collaborated with healthcare providers to ensure comprehensive patient assessments and follow-up care.
- Assisted in developing patient education materials to enhance understanding of treatment plans.
- Coordinated patient scheduling and managed electronic health records for efficient office operations.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
MDS Plan Coordinator
Hillsboro Hospital Long Term Care
Hillsboro, IL
1995 - 1998
- Coordinated MDS assessments and care plans to ensure compliance with regulatory standards.
- Collaborated with interdisciplinary teams to optimize patient care and service delivery.
- Implemented quality improvement initiatives to enhance resident outcomes and satisfaction.
- Analyzed resident data, identifying trends to inform care strategies and interventions.
- Trained staff on MDS documentation processes to improve accuracy and efficiency.
- Monitored updates in regulations, ensuring timely adjustments to policies and procedures.
- Facilitated communication between departments to streamline workflow and enhance collaboration.
- Conducted thorough patient assessments, identifying potential risks and devising targeted intervention strategies.
- Maximized patient satisfaction by incorporating their preferences into individualized care plans whenever possible.
Certified Nursing Assistant
Hampton Nursing Care
Alhambra, IL
05.1984 - 1995
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with multidisciplinary teams to improve patient outcomes.
- Supported infection control protocols, contributing to a safe environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Housekeeper
Hampton Nursing Home
Alhambra, IL
1983 - 1984
- Maintained cleanliness and sanitation in resident rooms and common areas.
- Collaborated with nursing staff to maintain a safe and hygienic environment for residents.
- Followed safety protocols while using cleaning equipment and chemicals.
- Assisted with laundry tasks, ensuring timely processing of linens and personal garments.
Education
Licensed Practical Nursing License -
JB Johnson Vocational School
Alton, ILHigh School Diploma -
Livingston High School
Livingston05.1984
No Degree - Took Under Graduate Classes Toward RN Degree.
Lewis And Clark Community College
Godfrey, ILSkills
- Documentation accuracy
- Clinical assessment
- Symptom assessment
- Patient instruction
- Telehealth coordination
- Patient advocacy
- Medication management
- Cross-cultural sensitivity
- Incident follow up
- Lab results reporting
- Health incident triage
- Strong clinical judgment
- Emergency response training
- Organizational skills
- Team collaboration
Timeline
Telephone Triage Nurse
Pediatric Healthcare Unlimited
05.2004 - Current
LPN Office Nurse
Litchfield Family Practice Center
01.1998 - 03.2004
Certified Nursing Assistant
Hampton Nursing Care
05.1984 - 1995
MDS Plan Coordinator
Hillsboro Hospital Long Term Care
1995 - 1998
Housekeeper
Hampton Nursing Home
1983 - 1984
Licensed Practical Nursing License -
JB Johnson Vocational School
High School Diploma -
Livingston High School
No Degree - Took Under Graduate Classes Toward RN Degree.
Lewis And Clark Community College