Dawn Johnson
Chicago
Overview
12
12
years of professional experience
Work History
Security Assistant
Lux Security Systems
Chicago, IL
01.2025 - 06.2026
- Managed correspondence through email and phone, facilitating effective communication flow.
- Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
- Expedited document processing by utilizing office equipment such as scanners, photocopiers, and fax machines with proficiency.
- Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.
- Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
- Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Shift Leader
Culver's
Mt. Prospect, IL
04.2014 - 07.2024
- Managed daily inventory levels and coordinated restocking processes to minimize shortages.
- Implemented workflow improvements that enhanced service speed during peak hours.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Timeline
Security Assistant
Lux Security Systems
01.2025 - 06.2026
Shift Leader
Culver's
04.2014 - 07.2024