Dawn Hudson
Lisle
Summary
Organized Patient Service Representative with 9+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
19
19
years of professional experience
Work History
Patient Service Representative Lead
Edward-Elmhurst Healthcare
2013.03 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Assisted in the implementation of electronic health record systems to streamline workflow processes and improve data accessibility.
Mental Health Technician
Northwest Community Healthcare Wellness Center
2019.02 - 2021.12
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Receptionist
Partners In Women's Health
2005.06 - 2013.10
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Education
High School Diploma -
Oak Park River Forest High School
Oak Park, ILAssociate of Applied Science - Ultrasound Tech
College of DuPage
Glen Ellyn, IL05.2025
Skills
- Patient Greeting
- Balancing Daily Deposits
- EPIC EMR
- Chart Pulling
Timeline
Mental Health Technician
Northwest Community Healthcare Wellness Center
2019.02 - 2021.12
Patient Service Representative Lead
Edward-Elmhurst Healthcare
2013.03 - Current
Receptionist
Partners In Women's Health
2005.06 - 2013.10
High School Diploma -
Oak Park River Forest High School
Associate of Applied Science - Ultrasound Tech
College of DuPage
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