Dawn E. Ries
Wayne
Summary
Poised individual with well-developed skills, which include account service management resulting from career spanning 37 years working as Service Executive for AT&T. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
37
37
years of professional experience
Work History
Service Executive
AT&T
Joliet
05.1980 - 04.2015
- Productively worked from home last ten years of my 37 years with AT&T.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Used effective communications skills to ascertain issues and provide swift, effective resolution.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Oversaw workforce schedules and allocated resources in collaboration with Installation managers in order to achieve project goals.
Sales Representative
AT&T
Oak Brook
06.1979 - 05.1980
- Responded to customer questions about products and services.
- Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
- Prepared daily sales and weekly inventory reports.
Directory Assistance Operator
AT&T
West Dundee
03.1978 - 06.1979
- Searched alphabetical directories to answer number requests.
- Assisted callers with finding specific locations using geographical services.
- Filled out and submitted correction, incident and emergency forms.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
Telecommunications Management
Mundelein College
Chicago, ILSkills
- Call Center Operations
- Key accounts and territory management
- Issue and conflict resolution
- Leadership
- Planning
- Customer service
- Project planning
Timeline
Service Executive
AT&T
05.1980 - 04.2015
Sales Representative
AT&T
06.1979 - 05.1980
Directory Assistance Operator
AT&T
03.1978 - 06.1979
Telecommunications Management
Mundelein College
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