Dawn Boyd

Provide support to the Customer Service department.

Send e-mails and faxes to the

appropriate individuals.

Receive, open, date stamp, sort and distribute incoming mail.

Work returned mail.

Deposit patient checks and notate their accounts.

Scan in bankruptcy correspondence.

Print and fax face sheets for the ambulance companies.

Put Financial Assistance applications in order and scan to the Financial Counselors.

Mail out Financial Assistance packets to patients,

Sort and mail out Medicaid Vouchers,

Put postage on all outgoing mail.

Cover the front desk in the lobby when needed.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

I was the Lead receptionist and it was my responsibility to oversee seven other receptionist.

Interacted and fulfilled the needs of patients.

Scheduled appointments for patients.

Build templates for the doctors daily schedules.

Submit charges for the doctors.

Ordering of supplies in the department.

Collecting co-pays and balancing the deposit.

Assist in evaluations.