Summary
Overview
Work History
Education
Technical Skills
Certifications
Languages
Timeline
Generic

Davis Cox

System Administrator
Chicago

Summary

Professional Summary


Versatile and resourceful professional, able to quickly pick up and master new concepts and workflows while still willing to and aware of when to elevate an issue. Detail oriented - big picture aware, with a passion for learning and creating. Hands on experience with computer hardware and software support, dual-boot and multi-platform computing, as well as working with educators.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

System Administrator

Greenwood Associates Inc.
11.2022 - Current
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed onboarding and offboarding of employees.

Spirits Specialist

Heritage Wine Cellars
04.2021 - 10.2022
  • Spirits Subject Matter Expert for sales team servicing over 2000 accounts.
  • Created sales decks for a wide range of products.
  • Preformed regular Vendor Management by planning and executing Market Visits.
  • Crafted cocktail programs for bars and restaurants ranging from fine dining to corner bars.
  • Focused on Sales Enablement by planning supplemental sales routes to aid in reaching team sales goals.
  • Coordinated with the team to launch new products into the Chicago market.
  • Designed custom Product Displays in SOLIDWORKS to increase sales of niche products.

Wine Buyer

Outside Voices
08.2019 - 04.2021
  • Hired and trained opening staff.
  • Created and executed an accessible and affordable low-intervention wine program.
  • Maintained social media presence through daily posts and account interactions.
  • Contact person for news and media interviews about bar and its program.
  • Responsible for nightly, weekly, and monthly reports and meetings both on financial and operational status
  • Maintained relationships and interactions with sales over 20 representatives from multiple wine and spirit distributors.
  • Responded and interacted with both positive and negative reviews on platforms such as Yelp, Resy, and Google Business in order to foster a better relationship with our customers from all of our staff.

Manager / Bartender

Scofflaw Group
06.2015 - 08.2019
  • Created and Executed seasonal cocktail menus.
  • Passionately educated staff and guests on a wide variety of spirits, wines, and beers.
  • Managed a staff of upwards of 8 people per shift in a wide variety of rolls.
  • Delegated various projects to staff during slow times to optimize work done while on shift.
  • Acted as a Liaison between ownership, other managers, and staff.
  • Resolved a wide variety of customer interactions often with a focus on de-escalation of the situation.
  • Point person for guest complaints and compliments on a per-shift basis.
  • Managed and increased efficiency of bar staff through the implication of new bar systems.
  • Helped oversee the transition from a paper based to digital point of sale system.
  • Responsible for nightly financial reports and manager logs.

Beverage Director

Mott St.
08.2013 - 06.2015
  • Helped adapt a bar program to seasonal menus after the departure of the previous beverage director
  • Trained staff in wine, spirit, and cocktail knowledge.
  • Managed Micros POS system, including occasional Database Maintenance.
  • Designed, built, and maintained outdoor patio tables and pergola that increased summer capacity by 100+ percent

Education

Bachelor of Arts - Film And Video Production

Columbia College Chicago
Chicago, IL
08.2009 - 04.2013

Technical Skills

Programming Languages: Python, R, Bash, Powershell
Web Technologies: HTML, CSS
Operating Systems: Windows XP, 7, 8.1, 10, 11 - Linux: Debian, Red Hat, NixOS - Mac OS X
Software Applications: MS Office, LibreOffice, Fusion360, SolidWorks, Lightburn, RDWorks, VCarve, Photoshop, Illustrator, InDesign, Premier, Lightroom, 

Technical Ability: Working knowledge of CAD and CAM software, MIG Welding, Visual Design Skills, Intermediate Excel/Sheets Knowledge, Single Board Computers, Web Server Configuration and Maintenance, Software and Hardware Troubleshooting, Setting-Up and Maintaining Workstations

Certifications

CompTIA A+, Network +, Security +

Languages

German B2.2
Very Good

Timeline

System Administrator

Greenwood Associates Inc.
11.2022 - Current

Spirits Specialist

Heritage Wine Cellars
04.2021 - 10.2022

Wine Buyer

Outside Voices
08.2019 - 04.2021

Manager / Bartender

Scofflaw Group
06.2015 - 08.2019

Beverage Director

Mott St.
08.2013 - 06.2015

Bachelor of Arts - Film And Video Production

Columbia College Chicago
08.2009 - 04.2013

Similar Profiles

CREATE PROFILE
Davis CoxSystem Administrator