DaVionna Anderson
Edwardsville
Summary
Experienced professional with a strong background in customer service, sales, hospitality, and retail. Demonstrates consistent success in driving revenue, optimizing guest satisfaction, and resolving customer concerns efficiently. Recognized for professionalism, adaptability, and high performance in fast-paced, client-focused environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk Receptionist
Conrad Hotels & Resorts
Chicago
06.2020 - 07.2021
- Managed multi-line phone system and directed calls efficiently.
- Coordinated room reservations using hotel management software.
- Assisted guests with inquiries and provided local information.
Cash/Customer Service
Majani Restaurant
Chicago
06.2020 - 05.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared and cooked diverse menu items following established recipes.
- Monitored food safety procedures and maintained proper storage practices.
Cashier
Menards
Evergreen Park
05.2021 - 10.2022
- Operated cash register for customer transactions and payments.
- Maintained cleanliness and organization of checkout area.
- Provided friendly service to enhance customer shopping experience.
Package Handler
UPS
Hodgekins Illinois
04.2022 - 08.2022
- Sorted packages by size and destination for efficient processing.
- Loaded and unloaded trucks using manual and powered equipment.
- Scanned packages for tracking using handheld devices.
Cycle Counter
FedEx
Edwardsville
01.2023 - 03.2023
- Conducted regular cycle counts to maintain accurate inventory levels.
- Utilized handheld scanners to track and record inventory data efficiently.
- Communicated discrepancies to supervisors for timely resolution and updates.
Cashier
Lowe's Home Imp
Glen Carbon
03.2022 - 05.2023
- Assisted customers with product inquiries and location within the store.
- Operated cash register for customer transactions and payments.
- Provided friendly service to enhance customer shopping experience.
Production Worker
Elite Staffing
Edwardsville
05.2023 - 09.2023
- Operated machinery to assemble products according to specifications.
- Loaded and unloaded materials from delivery trucks and storage areas.
- Inspected product quality prior to packaging and shipment.
Walmart OGP
Walmart
Glen Carbon
11.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Cashier
Motomart
Edwardsville
04.2023 - 08.2024
- Operated cash register for customer transactions and payments.
- Helped restock shelves with merchandise as needed.
Delivery Driver
Domino's
08.2024 - 12.2024
- Maintained vehicle cleanliness and ensured proper maintenance checks.
- Delivered pizzas and menu items to customers in a timely manner.
- Handled cash and processed payments accurately during transactions.
Education
Bachelor of Science - Social Services
Southern Illinois University-Edwardsville
Edwardsville, IL 08.2022 - 08.2025
High School Diploma -
Johnson College Prep
Chicago, IL 08.2018 - 05.2022
Skills
- Customer Service
- Food Handling
- Sales
- Merchandising
- Data Entry
- Cash Handling
- Team Management
- Customer Engagement
- Warehouse operations
- Telephone management
- Customer inquiries
- Cash register operation
- Customer focus
- Phone etiquette
- Guest services
- Microsoft office
Timeline
Delivery Driver
Domino's
08.2024 - 12.2024
Walmart OGP
Walmart
11.2023 - 12.2023
Production Worker
Elite Staffing
05.2023 - 09.2023
Cashier
Motomart
04.2023 - 08.2024
Cycle Counter
FedEx
01.2023 - 03.2023
Bachelor of Science - Social Services
Southern Illinois University-Edwardsville
08.2022 - 08.2025
Package Handler
UPS
04.2022 - 08.2022
Cashier
Lowe's Home Imp
03.2022 - 05.2023
Cashier
Menards
05.2021 - 10.2022
Front Desk Receptionist
Conrad Hotels & Resorts
06.2020 - 07.2021
Cash/Customer Service
Majani Restaurant
06.2020 - 05.2022
High School Diploma -
Johnson College Prep
08.2018 - 05.2022