David Chaves

Serving as a GS-2210-11 IT Specialist at a Department of Veterans Affairs (VA) hospital, providing comprehensive information technology support for clinical and administrative systems in a high-availability healthcare environment. Responsible for troubleshooting hardware, software, and network issues; managing user accounts and vista access controls; supporting cybersecurity compliance; and ensuring continuity of operations for mission-critical medical applications. Collaborated with clinical staff, leadership, and multidisciplinary teams to implement IT solutions that enhanced patient care delivery, system reliability, and data security. Demonstrated expertise in incident resolution, systems administration, and customer service while adhering to federal IT policies, VA directives, and cybersecurity standards. Diagnosed and resolved incidents using ticketing systems (e.g., ServiceNow/Remedy), consistently meeting or exceeding SLA requirements. Supported telehealth technologies, conferencing systems, and remote access solutions for providers and staff. Maintained accurate documentation of system configurations, asset inventories, and support activities for audit readiness. Performed system imaging, deployment, and lifecycle management of network switches, wireless access points, desktops, laptops, printers and mobile devices. Assisted management with approving hardware/software requests, user provisioning approval tasks, and new hire equipment requests. Currently the acting queue manager for MW CHI OPS.

System Administrator for the 9th Marine Corps District Recruiting Command. Manage approximately 650 users and 900 computers as a GS-2210-09. Day-to-day duties and responsibilities include; help desk services to customers, maintain hardware and software configurations, perform variety of tasks to install and maintain up to date software for efficient use of equipment to complete mission, ensure users comply with procedures for standard computer and network use, troubleshooting physical and internal operating problems, repairing printer/scanner/fax machines, creating/managing/deleting user accounts, regular hardware inventory checks, diagnose and resolve problems in response to customer reported incidents. Managed moves and installations of IT equipment for recruiting stations to assure IT support for customers. Maintain Wi-Fi and Commercial Internet Service Provided devices. Issue cell phones to customers and provide technical support. Inform users of events and maintenance involving the network. Setup Video Teleconference meetings. Data recovery off corrupted hard drives. Attending teleconferences with Marine Corps Recruiting Command (MCRC) personnel and other District Information Systems Management Offices (S-6) ensuring the offices informed of upcoming projects, network updates/changes, hardware/software issues, and any other problems that required attention. Appointed Responsible Officer for command owned inventory. Appointed Information Assurance Officer to ensure users were up to date on training for continued network access.

Provided IT services, support and coordination to maintain reliable IP services for Naval and U.S. Armed Forces commands. This included 24/7 real world operations and exercises for 180 mission critical units in the Pacific Fleet area of responsibility(AOR). Two years’ experience as a GS-07 equivalent, managed the watch floor for Naval Computer and Telecommunications Area Master Station Pacific Regional Network Operations Center (NCTAMS PRNOC). Proficiently lead personnel to flawless performance ensuring network equipment was functioning properly. Held system administrator privileges for up to 15 users. Supervised personnel to comply with Information Assurance(IA) security policies and procedures. Troubleshoot afloat ships/shore stations networks and outages. Provided hardware and software maintenance on network equipment. Coordinated resolving trouble tickets for units in a timely manner to mitigate down time for communications. Managed inventory for TOP SECRET material.