- Offering time and support to shelters for the homeless, women, and animals
- Learning new cooking techniques and expanding my culinary skills
- I participate in a variety of outdoor recreational activities
- I enjoy helping others and giving back to the community
David Wall
Elmhurst
Summary
Dynamic former Service Technician and Business Owner transitioning into hospitality management, emphasizing relationship building and customer satisfaction. Completion of the Dale Carnegie Course, along with multiple awards, highlights a commitment to excellence in service. Extensive face-to-face customer service experience fosters the ability to create memorable guest experiences. Currently pursuing a career diploma in Hotel and Restaurant Management from Penn Foster, with anticipated completion in Spring 2026.
Overview
6
6
years of professional experience
Work History
Service Technician
NEXT Door & Window Company
04.2024 - 10.2025
- Diagnosed and resolved issues pertaining to window and door products
- Serviced issues based on warranty standards
- Communicated clearly with several departments
- Understood products installed and their warranty
- Collaborated with team members to troubleshoot complex problems
- Conducted regular maintenance checks on equipment to ensure optimal performance
Owner Operator
A Beautiful View Windows and Doors
07.2021 - 12.2024
- Oversaw all aspects of window and door installation projects
- Managed a team of up to 3 employees
- Handled project oversight, operations, customer relations, and finances
- Ensured compliance with all necessary certifications/permits under state law
- Implemented efficient business operations strategies
- Maintained strong customer relationships for repeat business
Install Lead
Feldco Factory Direct
08.2019 - 09.2021
- Installed windows and entry/storm doors in residential properties
- Maintained company tools and box truck
- Collected payments from customers upon completion of installations
- Assisted as a Service Technician when needed
- Gathered necessary supplies and materials for daily routes
- Ensured customer satisfaction by working diligently and efficiently to meet fast-paced schedule requirements, completing 6-8 stops daily in Chicagoland area
Education
Moraine Valley CC
Palos Hills, ILundefined
Dale Carnegie
Career Diploma - Hospitality Management
Penn Foster College
Scottsdale, AZ04-2026
Skills
- Computer literacy
- Customer service
- Time management
- Communication skills
- Basic math
- Computer skills
- Sales
- Cashiering
- Attention to detail
- Preventive Maintenance
- Troubleshooting skills
- Punctual and reliable
- Problem and issue resolution
- Equipment troubleshooting
- Mechanical aptitude
- Analytical thinking
Interests
Timeline
Service Technician
NEXT Door & Window Company
04.2024 - 10.2025
Owner Operator
A Beautiful View Windows and Doors
07.2021 - 12.2024
Install Lead
Feldco Factory Direct
08.2019 - 09.2021
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Dale Carnegie
Moraine Valley CC
Career Diploma - Hospitality Management
Penn Foster College