A results driven business professional possessing exceptional verbal and written communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
State Farm Agent Team Member
State Farm
01.2024 - Current
Successfully exceeded sales targets and increased new policy sales by 25% within the first year.
Generated new business opportunities through company leads, networking, referrals, and an average of 50 calls a day.
Sales-minded and adept at combining technical understanding with experimental knowledge and applying it to close sales.
Logical Position
04.2022 - 09.2022
Specialized in leveraging digital channels and technologies to create, implement, and optimize marketing strategies for businesses. This includes online marketing campaigns, such as search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, and content marketing.
Tracked and measured the performance of marketing campaigns, using various analytics tools, and made data-driven recommendations for improvement.
Proficient in leveraging a variety of digital channels and tools to optimize online presence [Google Ads Tool/Lighthouse SEO Tool/Semrush/Spyfu].
Lending Solutions Inc
08.2021 - 04.2022
Arranged meetings with clients, suggested financial products or services based on the clients' financial goals, and profiled potential and existing business customers for cross-selling opportunities during new account opening and routine service interactions.
Respond to external and internal requests for information, including audits/financial examinations.
Assisted with online banking issues.
Sam’s Club
08.2018 - 08.2020
Helped members with issues concerning their membership, returns, holds on items, payments on accounts, opening new accounts, and opening new credit card accounts.
Assisted customers with selecting and customizing special orders based on individual requirements.
Presented recommendations for seasonal sales items including clothing and electronics to senior management.
Marshalls
04.2016 - 04.2017
Reviewed P&L with managers to identify the highest & lowest penetration rates on all products, analyzing all products which increased the efficiency of deliveries from store to customer.
Developed strong rapport with customers and created a positive impression of the business.
Maintained routine communication with clients to assess their overall satisfaction, resolve complaints, and promote new offerings.
Education
Associate’s Degree - Communications
Aurora University
06.2018
Skills
Google Ads Tool/Semrush/Spyfu/Microsoft Office (Excel, Word)
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm