Results-driven Operations Manager with expertise in logistics management and process optimization. Proven track record in enhancing operational efficiency and team performance through data analysis and strategic problem solving.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Old Dominion Freight
Des Plaines
10.2014 - Current
Coordinated daily operations to ensure efficient freight movement and delivery.
Oversaw team performance and facilitated training for operational staff.
Implemented safety protocols to enhance workplace compliance and employee well-being as Shield Captain.
Analyzed logistics data to streamline processes and reduce delays in shipments.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training for dock workers, and drivers.
Built strong operational teams to meet process and production demands.
Monitored and improved the efficiency of processes, team performance, and customer service by meeting quality needs and on-time service.
Assessed employee development needs and provided feedback on their progress toward meeting goals by using the tools given to us via Workday and Focus.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Analyzed data from daily reports to identify trends in production performance metrics, which include dimensioning and load average metrics.
Warehouse Receiving Manager
Menards
Melrose Park
2011 - 2016
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Trained staff on safety protocols and efficient material handling techniques.
Implemented quality control checks on received items to maintain product standards.
Conducted regular inspections to ensure compliance with quality standards and specifications.
Managed incoming shipments and ensured accurate inventory receipt.
Monitored stock levels and initiated reorder processes as needed.
Assigned tasks to workers based on their skillset and experience level.
Ensured all safety regulations were followed during the unloading process.