Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

DAVID SOTO

Chicago

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

9
9
years of professional experience

Work History

Ramp Service Agent

United Airlines
Chicago
09.2022 - Current
  • Performed accurate and timely loading and unloading of cargo from aircrafts in accordance with safety regulations.
  • Trained new staff members on general operational duties associated with Ramp Service Agent role.
  • Conducted daily inspections of ground support equipment including tugs, loaders, belt loaders, pallet jacks to ensure proper functioning before use.
  • Ensured all aircrafts were serviced according to airline requirements.
  • Collaborated effectively with team members in order to complete assigned tasks efficiently.
  • Reported any irregularities or discrepancies encountered on the ramp area immediately.
  • Operated ground support equipment to move baggage and freight containers around the ramp area.

Supervisor

United Ground Express
Chicago
08.2019 - 08.2022
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Supervised day-to-day customer service operations to provide staff with guidance and performance feedback.
  • Ensured that safety protocols were followed at all times by all staff members.
  • Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

Ops Lead Courier

FedEx
Skokie
08.2020 - 08.2021
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Communicated route progress to Dispatch, noting traffic and construction issues to avoid delays for critical deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Conducted new hire training on multiple routes with preferred work methods and safety.

Lead Scheduler

United Ground Express
Chicago
02.2018 - 08.2019
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Completed logs and reports detailing employee data such as volume, helping management make accurate operational decisions.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coordinated meetings with personnel from other departments in order to discuss project goals or objectives.
  • Evaluated existing policies and procedures related to scheduling activities, recommending improvements as needed.

Operations Coordinator

Matrix Aviation
Chicago
08.2016 - 02.2018
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Oversaw daily flight operations, including loading and unloading of outbound aircrafts, replenishing of cargo pallets, inventory management and supervising work of six-member team.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Coordinated logistics activities such as scheduling transportations services, ordering supplies.

Education

High School Diploma - General Studies

Rowe-Clark Math & Science Academy
Chicago, IL
05.2013

Skills

  • Operations Management
  • Performance Management
  • Business Administration
  • Team Leadership
  • Performance Evaluations
  • Complex Problem-Solving
  • Workflow optimization
  • Schedule management

References

References available upon request.

Languages

Spanish, Bilingual

Timeline

Ramp Service Agent

United Airlines
09.2022 - Current

Ops Lead Courier

FedEx
08.2020 - 08.2021

Supervisor

United Ground Express
08.2019 - 08.2022

Lead Scheduler

United Ground Express
02.2018 - 08.2019

Operations Coordinator

Matrix Aviation
08.2016 - 02.2018

High School Diploma - General Studies

Rowe-Clark Math & Science Academy

Similar Profiles

CREATE PROFILE
DAVID SOTO