MS office
DAVID SIMKIN
CV
Tel Aviv
Summary
With a strong foundation in interpersonal skills and a genuine passion and great experience for providing exceptional customer service, I'm eager to expand knowledge and expertise in this field. I Possess a natural ability to quickly grasp new concepts and apply them effectively, coupled with proficiency in managing customer inquiries and utilizing CRM systems and other communication forms. Ready to leverage and enhance communication and project management skills in roles such as Onboarding, Implementation, and Customer Success.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Customer Experience Specialist
HiBob
04.2021 - Current
- Creating a positive experience for every customer
- Providing personalized support to each individual that reaches out
- Assisting in implementation of new customer in pre-launce stage
- Conducting communication via ticketing system, premium support calls and Zoom sessions
- Mentoring new team members and teaching them about the platform
- Constant contact with other departments, advocating for clients
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Documented customer interactions in internal database to maintain customer service history details.
Support Team Lead & Implementation Manager
Peleg-Advanced Travel Solutions
07.2016 - 03.2021
- Customer Success Manage- Visiting clients, escalating clients' needs and keeping in constant contact and giving them extra system solutions that made more income.
- Responsible for onboarding new clients and doing QA exams to make sure they receive a system that is clean from errors.
- Implementation and integration of ongoing clients.
- Building Training modules and programs for new clients and help desk staff.
- QA testing before upgrading a feature and onboarding a new client.
- Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements .
WHOLESALE TOUR OPERATOR
Privilege IGT -Incoming Travel Agency
01.2013 - 12.2015
- Responsible for daily operations of groups and F.I.T in a B2B agency mainly in French but also in English for incoming tourists and also participate in planning and operating events and conferences here in Israel.
- Implementation of a B2B sales - In charge of the website to our business partners and increasing sales that way.
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
- Organized memorable group tours with engaging activities and knowledgeable guides.
CUSTOMER SERVICE, SALES AND TRAINING
Leumi Card- Credit Card Company (MAX)
01.2011 - 12.2013
- Responsible for top notch service and support for dozens of B2C clients and companies per day, in English, French, Spanish and Hebrew for credit and online services that Leumi card supplies.
- Sold company's services, under sales targets and KPI, like loans and credit.
- Winner of employee of the month and best client feedback that claimed got a WOW service from me.
- Training and mentoring new team members.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
PoMa Course - Immersive Bootcamp for Hi-tech industry
Jolt
01.2020 - 01.2021
M.A - ORGANIZATIONAL CONSULTING
The College of management Academic Studies
01.2010 - 01.2013
B.A - POLITICAL SCIENCE AND HUMAN SCIENCES
Tel-Aviv University
01.2006 - 01.2009
Skills
Interpersonal skills
Software
Google Workspace
Zendesk
Asana
Slack
Hubspot
Salesforce
Wix
Additional Information - Passport
Owner of a European Passport
Timeline
Customer Experience Specialist
HiBob
04.2021 - Current
PoMa Course - Immersive Bootcamp for Hi-tech industry
Jolt
01.2020 - 01.2021
Support Team Lead & Implementation Manager
Peleg-Advanced Travel Solutions
07.2016 - 03.2021
WHOLESALE TOUR OPERATOR
Privilege IGT -Incoming Travel Agency
01.2013 - 12.2015
CUSTOMER SERVICE, SALES AND TRAINING
Leumi Card- Credit Card Company (MAX)
01.2011 - 12.2013
M.A - ORGANIZATIONAL CONSULTING
The College of management Academic Studies
01.2010 - 01.2013
B.A - POLITICAL SCIENCE AND HUMAN SCIENCES
Tel-Aviv University
01.2006 - 01.2009
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