David Silva
Chicago
Summary
Semi Bilingual professional with extensive experience in project management and operational efficiency within the cleaning and maintenance sectors. Demonstrated ability to maintain safety protocols while managing inventory and ensuring cleanliness in work environments. Successfully trained new staff on standard operating procedures, contributing to enhanced team performance and service quality. Proven track record of effective communication with clients, resolving complaints promptly and fostering positive relationships.
Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Flex Porter
McNelly Services
Lake Zurich
06.2023 - Current
- Maintained cleanliness and organization of work areas, ensuring a safe and efficient environment for all staff.
- Assisted in inventory management by restocking supplies as needed, contributing to operational efficiency and readiness.
- Followed safety protocols during daily tasks, reducing risks and promoting a culture of safety among peers.
- Supported team members by preparing equipment and supplies, enhancing workflow and productivity during peak hours.
- Reported equipment malfunctions promptly, facilitating timely repairs and minimizing downtime for operations.
- Collaborated with colleagues to optimize cleaning processes, resulting in improved operational efficiency and adherence to schedules.
- Trained new staff on standard operating procedures, fostering a knowledgeable team and ensuring consistent service quality.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained a safe work environment by adhering to all safety protocols.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Inspected equipment for proper functioning and reported any issues to management.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Notified managers of repair needs or additions to building operating systems.
- Drove company vehicle to various locations, ensuring timely arrival and adherence to safety regulations.
- Followed established routes and schedules, contributing to reliable service and minimizing delays in project timelines.
- Demonstrated strong communication skills while interacting with clients, fostering positive relationships and addressing inquiries effectively.
- Recognized by management for providing exceptional customer service.
Property Manager
Dwell diversified LLC
Chicago
05.2023 - Current
- Managed daily operations of Apartment Building ensuring timely maintenance and tenant satisfaction through effective communication.
- Handled resident complaints and expedited maintenance requests.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted regular property inspections, identifying maintenance needs to uphold safety standards and property value.
- Performed plumbing repairs and installations, effectively resolving leaks and ensuring compliance with safety standards.
- Responded promptly to maintenance requests, maintaining operational efficiency and minimizing tenant disruptions during repairs.
- Repaired broken windows, doors, walls, and other fixtures in an efficient manner.
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Responded quickly to emergency repair requests from tenants or landlords.
- Maintained records of all maintenance activities to ensure accountability.
- Installed new appliances in apartments upon request from tenants or landlords.
- Replaced light bulbs and ceiling fans as requested by tenants or landlords.
- Assisted with snow removal operations during winter months to ensure safe walkways around the property.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Resolved tenant complaints promptly and professionally.
Owner/Operator
CLEAN & FRESH SANITATION SERVICES LLC
Chicago
01.2019 - 09.2025
- Managed comprehensive sanitation operations, ensuring compliance with health standards and enhancing service quality for clients.
- Developed and implemented efficient scheduling systems, optimizing workforce deployment and improving operational effectiveness.
- Trained and mentored staff on best practices, resulting in improved team performance and service delivery consistency.
- Conducted regular quality checks and inspections, maintaining high sanitation standards and safeguarding client satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring timely availability of cleaning supplies for optimal service.
- Cultivated strong relationships with clients, addressing concerns promptly and fostering long-term partnerships for business growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Negotiated contracts with clients for products or services rendered by the company.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Owner/Operator
DCS SECURITY SERVICES LLC
San Antonio
03.2011 - 10.2018
- Managed comprehensive operations, ensuring compliance with safety regulations and enhancing service quality for clients.
- Developed and implemented efficient scheduling systems, optimizing workforce deployment and improving operational effectiveness.
- Trained and mentored staff on best practices, resulting in improved team performance and customer service consistency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Trained and mentored security personnel, improving team performance and maintaining high standards of security service.
- Coordinated emergency response plans, ensuring prompt action and effective communication during critical incidents.
- Developed and enforced security policies, fostering a culture of safety and vigilance among staff and clients.
- Collaborated with law enforcement and emergency services, building strong relationships to support community safety initiatives.
- Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
- Performed regular inspections of premises including parking lots, entrances and exits, equipment rooms and other sensitive areas for signs of tampering or unauthorized activity.
- Interacted with law enforcement agencies as needed in order to resolve any security-related issues or concerns.
- Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
- Monitored staff performance, evaluated employee performance, identified training needs and provided corrective action when necessary.
- Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
- Investigated complaints from customers, employees or vendors concerning security breaches or suspicious behavior.
- Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
- Developed risk management plans for special events and ensured proper staffing levels were maintained at all times.
- Managed access control systems to secure premises and sensitive areas.
- Conducted investigations into security breaches and prepared detailed reports.
- Administered first aid and emergency support as needed during incidents.
- Developed emergency evacuation plans and conducted drills to ensure preparedness.
- Coordinated security efforts for special events and high-profile visits.
- Apprehended trespassers and rule violators and removed from premises.
- Mentored employees in handling issues with customers, tenants and other individuals.
Education
Associate of Arts - Business Administration And Management
Harold Washington
Chicago, IL 01.1996 - 06.1998
Skills
- Safety protocol adherence
- Inventory management
- Equipment maintenance
- Client communication
- Property inspections
- Complaint resolution
- Emergency response
- Staff training
- Cleaning processes
- Relationship building
Timeline
Flex Porter
McNelly Services
06.2023 - Current
Property Manager
Dwell diversified LLC
05.2023 - Current
Owner/Operator
CLEAN & FRESH SANITATION SERVICES LLC
01.2019 - 09.2025
Owner/Operator
DCS SECURITY SERVICES LLC
03.2011 - 10.2018
Associate of Arts - Business Administration And Management
Harold Washington
01.1996 - 06.1998