David Sarmiento
Vernon Hills
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
17
17
years of professional experience
Work History
Service Advisor
Autonation Toyota Libertyville
09.2022 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Counter Sales Person
Autonation Toyota Libertyville
03.2018 - 09.2022
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
Service Porter
Autonation Toyota Libertyville
11.2014 - 03.2018
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Barback
Otooles Restaurant
06.2015 - 01.2018
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Sales Associate
Macys Department Store
09.2014 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Leader
Dunkin Donuts & Baskin Robbins
05.2011 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Food Service Worker
Target
09.2007 - 08.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Attention to detail
- Service upselling
Languages
Spanish
Limited Working
Timeline
Service Advisor
Autonation Toyota Libertyville
09.2022 - 10.2024
Parts Counter Sales Person
Autonation Toyota Libertyville
03.2018 - 09.2022
Barback
Otooles Restaurant
06.2015 - 01.2018
Service Porter
Autonation Toyota Libertyville
11.2014 - 03.2018
Sales Associate
Macys Department Store
09.2014 - 11.2014
Shift Leader
Dunkin Donuts & Baskin Robbins
05.2011 - 06.2014
Food Service Worker
Target
09.2007 - 08.2010
High School Diploma -
Mundelein High School
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