Summary
Overview
Work History
Education
Skills
References
Timeline
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DAVID R. GALBREATH

Chicago

Summary

Regional Operations Manager with 17 years of expertise in leading teams and enhancing operational efficiency. Proven track record in transitioning from theater and retail management to facilities operations. Adept at building diverse teams to boost productivity and achieve objectives. Focused on continuous improvement and fostering collaboration to optimize processes and deliver outstanding results.

Overview

18
18
years of professional experience

Work History

Regional Operations Manager

Lessen
05.2023 - 08.2025
  • As a Regional Operations Manager with Lessen over the South and Southwest. My responsibilities include direct team management.
  • With attention to monthly execution goals, daily KPIs, training, interviews, daily reporting, and client-facing follow-up.
  • This includes daily use of Tableau reporting, as well as our in-house ticketing system.
  • I focused on individual coaching and team retention.
  • Which led to skilled team members building lasting relationships with our vendors and meeting goals of 98% – 99% monthly execution of recurring work orders.
  • Also, reducing vendor and team member turnover results in minimizing gaps in client services and lost revenue for Lessen.
  • Created performance reviews for staff members based on established criteria.
  • Mitigated business risks by working closely with staff members and assessing performance.

Team Lead: Exteriors Dept.

SMS ASSIST
Chicago
09.2021 - 05.2023
  • Managed team productivity and ensured adherence to KPIs and SLAs.
  • Act as a point of contact for Workday time, attendance, and scheduling compliance.
  • Collaborated with my Regional Operations Manager to set team direction, conduct regular meetings, provide coaching, and facilitate relationship-building with stakeholders.
  • Serve a diverse client base, managing multiple scopes of work and incoming projects effectively.
  • Identified opportunities for process improvements, implementing changes when required.

Account Representative: JPMC

SMS ASSIST
Chicago
08.2018 - 09.2021
  • Manage day-to-day vendor operations, including schedule management, escalation handling, and billing.
  • Cultivate strong partnerships with affiliates, leading a team to ensure high standards, and foster growth opportunities.
  • Proactively identify trends, manage issues, and maintain communication with Client Relationship Managers to optimize client satisfaction and organizational alignment.

Assistant Store Manager

Paper Source
Evanston
10.2016 - 08.2018
  • In charge of management, associate scheduling, and all day-to-day store operations.
  • Execution of daily and weekly sales directives, merchandising, and weekly conference calls.
  • Responsible for the store’s monthly supply ordering.
  • Delivers and sees excellent customer service.
  • Oversaw all custom print orders, issues, new hiring, and training.
  • Responsible for the store's metrics and communicating goals to the leadership team.
  • Facilitating a creative and fun environment to promote the sales of multiple crafting workshops, custom print orders, and private events.

Merchandise Operations Lead

Gap Inc.
Evanston
05.2015 - 10.2016
  • Managed the processing of shipments in a timely manner, replenishment of products on the sales floor, and assisted the visual manager in completing floor moves.
  • Oversaw the opening and closing procedures of the store.
  • Participated in district-wide conference calls and weekly manager meetings.
  • Managed a team of up to 20 during the holiday season.

Wardrobe Supervisor

Lookingglass Theatre Company
Chicago
08.2007 - 03.2015
  • Identified areas where additional stock was needed and placed orders accordingly.
  • Managed daily laundry services for cast and crew uniforms.
  • Ensured that all wardrobe pieces were returned to the department in a timely manner.
  • Kept detailed records of all wardrobe materials used throughout production process.
  • Coordinated dry cleaning services for delicate fabrics or specialty garments.
  • Monitored condition of all wardrobe items throughout production period, replacing any damaged items as necessary.
  • Supervised team of dressers during show runs, providing guidance as needed.
  • Maintained inventory of wardrobe items, including costumes, accessories and props.

Education

Bachelor of Arts - Theatrical Design and Technology

Northern Illinois University
DeKalb, IL
01.2007

Skills

  • Microsoft Office and Google Drive
  • Inventory control management
  • Performance metrics analysis
  • Customer service excellence
  • Sales driving strategies
  • Conflict resolution skills
  • Collaborative teamwork
  • Adaptability to feedback
  • Problem-solving expertise
  • Positive mindset
  • Team development
  • Data visualization with Tableau
  • Spreadsheet proficiency in Excel

References

References available upon request.

Timeline

Regional Operations Manager

Lessen
05.2023 - 08.2025

Team Lead: Exteriors Dept.

SMS ASSIST
09.2021 - 05.2023

Account Representative: JPMC

SMS ASSIST
08.2018 - 09.2021

Assistant Store Manager

Paper Source
10.2016 - 08.2018

Merchandise Operations Lead

Gap Inc.
05.2015 - 10.2016

Wardrobe Supervisor

Lookingglass Theatre Company
08.2007 - 03.2015

Bachelor of Arts - Theatrical Design and Technology

Northern Illinois University

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DAVID R. GALBREATH