David Pearson
Bartlett,IL
Summary
18 years total experience in Banking Operations
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Specialist
Itasca Bank & Trust Co.
07.2007 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Sales Associate
Lowe’s
03.2020 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory levels, ensuring stock availability for customer needs.
- Collaborated with team members to achieve daily sales targets and promote teamwork.
Front Office Manager
Holiday Inn (Itasca)
Itasca, IL
01.2005 - 06.2007
- Coordinated front desk operations to ensure seamless guest check-in and check-out processes.
- Managed reservations and room assignments using property management systems for optimal occupancy rates.
- Trained and supervised front office staff, enhancing customer service skills and operational efficiency.
Education
Bachelor of Arts - Business Administration Concentration Accounting
University of Maine At Presque Isle
Presque Isle, ME08-2025
Skills
- Established effective procedures
- Regulatory knowledge
- Audit management experience
- Conducted various training workshops
- Proficient in Microsoft Word
- Excel proficiency
- PowerPoint proficiency
- WireXchange expertise
- Cross-functional communication
- FED LINE/ FED LINE
- Proficient in Microsoft Outlook
- Experienced with Fiserv Navigator software
- Planning and coordination
- Time management
- Teamwork and collaboration
Certification
- National Check Professional – Electronic Check Clearing House Organization Issued April 2022 – Expires April 2026
- Certified Real Time Payments - Bankers Hub Issued March 2024 – Expires March 2026
- Accredited ACH Professional – Electronic Check Clearing House Organization Issued October 2023 – Expires October 2028
Honors & Awards
Eagle Scout – Boy Scouts of America July 2004
Timeline
Sales Associate
Lowe’s
03.2020 - Current
Operations Specialist
Itasca Bank & Trust Co.
07.2007 - Current
Front Office Manager
Holiday Inn (Itasca)
01.2005 - 06.2007
Bachelor of Arts - Business Administration Concentration Accounting
University of Maine At Presque Isle