David Novak
Bridgeview
Summary
Dynamic Paramedic and EMS Coordinator with a proven track record at Vital Ambulance, excelling in advanced life support and critical decision-making. Enhanced patient outcomes through quality assurance initiatives and effective patient management. Skilled in documentation and reporting, while training teams to deliver exceptional emergency care. Committed to excellence in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Paramedic / EMS Coordinator
Vital Ambulance
09.2021 - 11.2025
- Managed medical equipment inventory and ensured proper maintenance and readiness for use.
- Implemented quality assurance measures to enhance service delivery and improve patient outcomes.
- Assessed patient conditions and medical histories to determine appropriate treatment plans and interventions.
- Administered medications and treatments in accordance with established protocols and patient needs.
- Documented patient care accurately using electronic medical records software for compliance and quality improvement.
- Trained and mentored EMT's and Paramedics on emergency response procedures and best practices.
Emergency Medical Technician
Elite Ambulance
11.2017 - 09.2022
- Delivered compassionate patient care during emergency situations while adhering to established protocols and procedures.
- Administered pre-hospital emergency care, including CPR, first aid, and basic life support interventions as needed.
- Collaborated with healthcare professionals to ensure seamless patient handoff and continuity of care during transport.
- Conducted thorough patient assessments to identify medical conditions and prioritize treatment based on urgency.
Customer Service Representative
Walgreens
01.2016 - 08.2017
- Assisted customers with product inquiries, ensuring accurate information was provided to enhance satisfaction.
- Trained new employees on customer service protocols, fostering a knowledgeable and effective team.
- Handled high-volume customer interactions during peak hours, exhibiting efficiency and strong communication skills.
- Supported inventory management by assisting customers in locating products, enhancing the shopping experience.
- Addressed service complaints with professionalism, ensuring issues were resolved to customers' satisfaction.
Parts Delivery Driver
CARQUEST
01.2015 - 09.2016
- Delivered automotive parts to various locations, ensuring timely and accurate service to customers.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Coordinated with warehouse staff to ensure efficient loading and unloading of delivery vehicles.
- Processed customer orders and verified accuracy before dispatching deliveries.
Education
No Degree - Paramedicine
Moraine Valley Community College
Palos Hills, IL05-2023
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL05-2015
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Patient management
Timeline
Paramedic / EMS Coordinator
Vital Ambulance
09.2021 - 11.2025
Emergency Medical Technician
Elite Ambulance
11.2017 - 09.2022
Customer Service Representative
Walgreens
01.2016 - 08.2017
Parts Delivery Driver
CARQUEST
01.2015 - 09.2016
No Degree - Paramedicine
Moraine Valley Community College
High School Diploma -
Oak Lawn Community High School