Summary
Overview
Work History
Education
Skills
Timeline
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David-michael Lewis

NORMAL

Summary

Dynamic General Manager with a proven track record at Dunkin' Donuts Franchising, excelling in operations management and team building. Successfully implemented strategies that boosted sales and enhanced employee satisfaction. Skilled in training and coaching, fostering a culture of continuous improvement and collaboration within diverse teams.

Overview

24
24
years of professional experience

Work History

General Manager

Dunkin' Donuts Franchising
06.2016 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

BOH Manager

Avantis Pekin
05.2013 - 07.2016
  • Established productive relationships with local vendors for better pricing and fresher ingredients.
  • Led daily pre-shift meetings to review specials, allergen information, and any operational updates.
  • Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
  • Assisted executive chef with special event planning, including menu design and resource allocation.
  • Optimized inventory management for reduced food waste and cost savings.
  • Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
  • Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
  • Spearheaded employee training programs, improving overall skillsets within the BOH team.

Production Worker

Dunkin
06.2015 - 06.2016
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Kitchen Manager

Tyronis
02.2012 - 05.2013
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Corporate Trainer

Logan's Roadhouse
05.2006 - 08.2012
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed training programs to meet company objectives.

Line Supervisor

Culver's Restaurant
03.2004 - 05.2006
  • Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Served as a liaison between management and frontline staff fostering open lines of communication ensuring timely resolution of issuesconcerns.
  • Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
  • Improved product quality by closely monitoring production processes, identifying areas for improvement, and implementing corrective actions.

Regional Trainer

Dennys Restaurant
06.2000 - 03.2004
  • Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
  • Collaborated with subject matter experts to develop customized, role-specific curriculum for various departments within the region.
  • Led cross-functional teams in the creation of innovative learning solutions, driving enhanced workplace productivity and performance.
  • Increased trainee satisfaction through the development of comprehensive assessment tools that tracked progress and provided tailored feedback.
  • Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.

Education

No Degree - Culinary Arts

Illinois Central College
East Peoria, IL

Pekin Community High School
Pekin, IL
06.1999

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Training and development

Timeline

General Manager

Dunkin' Donuts Franchising
06.2016 - 09.2024

Production Worker

Dunkin
06.2015 - 06.2016

BOH Manager

Avantis Pekin
05.2013 - 07.2016

Kitchen Manager

Tyronis
02.2012 - 05.2013

Corporate Trainer

Logan's Roadhouse
05.2006 - 08.2012

Line Supervisor

Culver's Restaurant
03.2004 - 05.2006

Regional Trainer

Dennys Restaurant
06.2000 - 03.2004

No Degree - Culinary Arts

Illinois Central College

Pekin Community High School

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