David McKenny
Washington
Summary
Customer service manager with over 10 years of leadership experience. Experienced in customer relations, marketing, sales, administrative functions, and backroom functions. High energy self-starter and relationship builder dedicated to successful business operations. Sound decision maker accustomed to functioning as a resource person in times of need. Good follow through, strong work ethic, thorough, and operates with high integrity.
Overview
14
14
years of professional experience
Work History
Company Store Sales Representative
Snap-On Tools
11.2023 - Current
- Manage accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Maximize sales through effective territory management and strategic route planning.
- Properly process all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Maintain accurate inventory records, ensuring sufficient product availability for customers.
- Conduct regular product demonstrations for potential customers, showcasing the features and benefits of available products.
Operations Manager
JC Penney
11.2019 - 10.2023
- Directly manages a staff of 15-20 employees
- Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger
- Leads door to floor merchandise process
- Manages pricing and signing team
- Responsible for all stockroom processes and facility equipment
- Oversees cash office.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
Service Manager
Lowe’s Home Improvement
09.2010 - 11.2019
- Responsible for entire store performance while acting as MOD
- Accountable for three areas as a frontline leader
- Directly Managed a staff of 20-30 employees overseeing all aspects of the business
- Including but not limited to payroll, expense and financial performance, scheduling, and daily operations of the business
- Worked as a servant leader to work alongside staff and support them through day to day operations and changes that occurs inside our environment
- Engaged staff culturing constant feedback from rapports about support they need and provided coaching to get maximum results.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
Washington Community High School
01.2009
Skills
- Front line leader
- Employee engagement
- Employee coaching and performance feedback
- Coachable and active listener to constantly focus on personal development
- Sound decision maker and asks for advice when needed
- Sales Development
Timeline
Company Store Sales Representative
Snap-On Tools
11.2023 - Current
Operations Manager
JC Penney
11.2019 - 10.2023
Service Manager
Lowe’s Home Improvement
09.2010 - 11.2019
Washington Community High School
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