David Livshits
Director Of Operations
Ashkelon
Summary
Operations leader, with over 17 years of experience in the industry. Excel at enhancing organizational efficiency, cross-functional execution, and large-scale transformation. Proven ability to align R&D, Product, and Customer Success with business strategy to deliver measurable results. Skilled in scaling operations, managing global teams, and achieving operational excellence in high-growth technology environments.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Director, R&D Chief of Staff
Aqua Security
12.2024 - Current
- Partner with executive leadership to ensure operational alignment and effective execution across R&D.
- Oversight of strategic initiatives, priority setting, and cross-departmental coordination.
- Acted as a trusted advisor on operational matters impacting business performance.
Director, Engineering and Engineering Operations
Aqua Security
02.2023 - 12.2024
- Directed operations across the global R&D organization, covering release management, field ops, escalations, and PMO.
- Improved customer experience by leading global escalation processes and reducing time-to-resolution.
- Scaled engineering and delivery operations, ensuring timely product launches with consistent quality.
- Implemented KPI tracking, dashboards, and sprint governance for greater organizational transparency.
- Drove process optimization and standardization, enabling higher productivity and cross-team collaboration.
- Led the applications development team for 12 month, delivering the core product in line with strategic goals.
Manager, R&D Operations
Aqua Security
08.2020 - 02.2023
- Built and led the Field Operations function, centralizing customer escalations and backlog management.
- Spearheaded long-term customer projects from inception through delivery, ensuring stakeholder alignment.
- Improved operational efficiency through retrospectives, RCAs, and BI-driven insights.
- Served as operational interface for strategic accounts, strengthening customer relationships.
Escalation Manager
Aqua Security
06.2019 - 08.2020
- Led resolution of critical incidents, ensuring rapid mitigation and customer trust.
Senior Technical Account Manager
Algosec
02.2014 - 06.2019
- Managed enterprise customer relationships with a focus on operational continuity and issue resolution.
- Provided strategic technical guidance, ensuring long-term adoption and customer success.
- Strengthened key accounts by leading onsite engagements, improving retention, and upselling opportunities.
Software Integration Engineer
Comverse
01.2013 - 02.2014
- Deployed and integrated enterprise-grade communications systems, ensuring smooth operational readiness.
Testing Engineer
Amdocs
01.2011 - 01.2013
Support Tech Lead – Comm & Tel Support
Amdocs
06.2008 - 01.2011
Skills
Operations Leadership: Strategy Execution, Business Alignment, Process Optimization, KPI Management
Military Service
Combat Service, Anti-Aircraft Unit, Israeli Air Force
Timeline
Director, R&D Chief of Staff
Aqua Security
12.2024 - Current
Director, Engineering and Engineering Operations
Aqua Security
02.2023 - 12.2024
Manager, R&D Operations
Aqua Security
08.2020 - 02.2023
Escalation Manager
Aqua Security
06.2019 - 08.2020
Senior Technical Account Manager
Algosec
02.2014 - 06.2019
Software Integration Engineer
Comverse
01.2013 - 02.2014
Testing Engineer
Amdocs
01.2011 - 01.2013
Support Tech Lead – Comm & Tel Support
Amdocs
06.2008 - 01.2011