Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Keas

David Keas

Naperville,IL

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Complex Claims Adjuster

Zurich Insurance
01.2024 - 07.2025
  • Evaluated insurance claims to determine coverage, liability, and damages.
  • Communicated claim decisions clearly, ensuring understanding of outcomes.
  • Improved claim resolution times by efficiently managing a caseload of 35+ claims per day.

Automotive Service Advisor

Arlington Heights Buick GMC
04.2022 - 02.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated vehicle service appointments, ensuring efficient scheduling and minimal wait times.
  • Communicated repair needs and options clearly to customers, enhancing understanding and satisfaction.
  • Supported technicians by preparing work orders and ensuring necessary parts availability for timely repairs.
  • Monitored service department performance metrics, identifying areas for process improvements and operational efficiency.

Automotive Service Advisor

Christian Brothers Automotive
10.2021 - 04.2022

Store Manager

Mavis Tires & Brakes
12.2020 - 10.2021
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Implemented inventory management systems to streamline stock control and reduce discrepancies.
  • Trained and mentored staff to enhance team productivity and service quality.
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
  • Coordinated scheduling and staffing efforts to maintain efficient store operations during peak hours.

Automotive Technician

Suburban Tire & Auto Center
01.2020 - 08.2020
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance, enhancing vehicle performance and reliability.
  • Resolved customer inquiries regarding service options and recommendations effectively.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Assistant Manager

Discount Tire
03.2016 - 01.2020
  • Led team in achieving exceptional customer service and satisfaction scores.
  • Developed inventory management strategies to optimize stock levels and reduce waste.
  • Conducted regular performance evaluations to ensure adherence to company standards and policies.
  • Fostered a positive work environment through effective communication and conflict resolution skills.

Education

High School Diploma -

Glenbard East High School
Lombard, IL
05.2019

Automotive Knowledge

Technical College of Dupage
Addison, IL
05-2020

Skills

  • Claims investigation
  • Highly motivated
  • Team collaboration
  • Advanced oral and written communication skills
  • Decision-making
  • Caseload management
  • Engine repair
  • Mechanical systems
  • Diagnostics

Certification

  • Automotive Knowledge Present Technical Center of Dupage
  • General Motors Certification May 2022 to Present

Timeline

Complex Claims Adjuster

Zurich Insurance
01.2024 - 07.2025

Automotive Service Advisor

Arlington Heights Buick GMC
04.2022 - 02.2024

Automotive Service Advisor

Christian Brothers Automotive
10.2021 - 04.2022

Store Manager

Mavis Tires & Brakes
12.2020 - 10.2021

Automotive Technician

Suburban Tire & Auto Center
01.2020 - 08.2020

Assistant Manager

Discount Tire
03.2016 - 01.2020

High School Diploma -

Glenbard East High School

Automotive Knowledge

Technical College of Dupage

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David Keas