Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

David Garrett

Barrington

Summary

Successful career of driving results in the areas Project Management, Business Development, Customer Success, and Compliance.

Development professional with strong background in managing and guiding development projects from inception to completion. Excels in fostering team collaboration and achieving targets in dynamic environments. Recognized for problem-solving abilities and adaptability to evolving project needs.

Overview

36
36
years of professional experience

Work History

Technology Lifecycle Development Manager

Zones, LLC
04.2024 - 12.2024
  • Managed a team overseeing 75+ large, complex IT projects, focusing on integration, deployment, ITAD, and Asset Management, ensuring customer success throughout all phases of engagement
  • Delivered projects on time, consistently meeting or exceeding customer SLAs and KPIs, resulting in successful project deployment and successful project completions
  • Built and nurtured strong relationships with customers, providing continuous updates and tailored solutions
  • Collaborated with cross-functional teams to define project scope, objectives, and risk mitigation strategies
  • Met or exceeded revenue targets each quarter, contributing to positive ITAD revenue growth
  • Developed and implemented processes to support customer SLAs, ensuring alignment with business objectives and improving delivery times

Vice President of Compliance

Full Circle Electronics US, LLC (Formerly Sipi Asset Recovery)
02.2016 - 07.2024
  • Led compliance efforts across 10+ global facilities, ensuring adherence to standards that directly impacted customer success and satisfaction
  • Strengthened customer relationships through compliance-driven initiatives, improving client trust and contributing to increased retention and new customer acquisitions
  • Managed customer facing communications, ensuring clarity around policies, SLAs and KPIs, helping customers meet their business and regulatory goals
  • Oversaw audits and ensured all certifications were achieved or maintained, resulting in a 100% success rate for over 200 compliance audits across multiple regions

Director of Compliance

Sipi Asset Recovery
04.2010 - 02.2016
  • Managed compliance efforts, reporting and audits.
  • Prepared records and data for regular audits.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.

Compliance Program Manager

BTR Solutions, LLC
10.2005 - 04.2010
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Improved collaboration across departments by fostering relationships built on trust and mutual understanding.
  • Collaborated with legal counsel to interpret regulations and develop compliant strategies.
  • Liaised with regulators during inspections, successfully addressing all inquiries and concerns raised during audits.

Principal

DBS, LLC
03.2003 - 10.2005
  • Developed and executed business plans, marketing strategies, and customer relationship initiatives, securing high value clients and achieving revenue growth
  • Negotiated and closed successful deals with multiple clients, contributing to business development revenue
  • Led business development efforts, establishing long-term customer relationships and consistently meeting revenue growth
  • Executed the successful sale of the business

Director of Sales

Belmont Trading
01.2001 - 03.2003
  • Targeted and secured high-value customers, developing customized sales programs that exceeded revenue forecasts
  • Built and maintained strong client relationships, leading to repeat business and higher customer satisfaction scores
  • Developed and tracked KPIs to monitor sales performance, consistently meeting or surpassing quarterly sales targets
  • Managed a sales team, hiring and training new staff members, and implemented an incentive program to improve sales team performance
  • Created marketing tools, directly leading to a year over year sales growth of 35%

Senior Manager of Operations

VisionTek
05.1999 - 01.2001
  • Managed cross-functional teams to improve operations, driving cost reductions and optimizing customer success through efficient project delivery
  • Collaborated with sales teams to ensure alignment among sales forecasts, customer demands, and inventory management
  • Coordinated the integration of operational processes, improving efficiency and meeting customer SLAs with high on-time delivery rate

Purchasing Manager

Visiontek
09.1993 - 05.1999
  • Managed a purchasing budget over $500M annually, ensuring timely delivery of inventory to meet customer demands and avoid delays
  • Established strong vendor relationships, resulting in better procurement terms and increased savings to budget
  • Worked closely with internal teams to ensure alignment with customer expectations, helping improve customer satisfaction

Senior Buyer IBM

NEECO
06.1989 - 09.1993
  • Managed purchasing and inventory for IBM components, ensuring the availability of products required for customer orders
  • Optimized supply chain logistics, meeting order fulfillment speed and performance targets

Education

BA - Political Science And Government

University of New Hampshire

Skills

  • Customer Success
  • Sales & Business Development
  • Project Delivery
  • CRM & Networking
  • Metrics & KPIs
  • Compliance & Risk Management
  • Technical Skills

Accomplishments

  • Customer Success: Consistently met or exceeded customer SLAs and KPIs, ensuring client satisfaction and fostering long-term relationships.
  • Sales & Business Development: Drove revenue growth through successful account management, sales strategies, and relationship-building efforts.
  • Project Delivery: Managed IT projects to completion, meeting all timelines and customer expectations.
  • CRM & Networking: Proficient in CRM systems for account management, lead tracking, and customer engagement, contributing to improved sales performance.
  • Metrics & KPIs: Skilled in setting, tracking, and reporting KPIs to measure project success, customer satisfaction, and revenue growth.
  • Compliance & Risk Management: Led compliance initiatives that contributed to a 100% success rate in over 150 audits, mitigating risks and enhancing customer trust.
  • Technical Skills: Proficient in Excel, Word, PowerPoint, project management tools, and compliance-related software.

Timeline

Technology Lifecycle Development Manager

Zones, LLC
04.2024 - 12.2024

Vice President of Compliance

Full Circle Electronics US, LLC (Formerly Sipi Asset Recovery)
02.2016 - 07.2024

Director of Compliance

Sipi Asset Recovery
04.2010 - 02.2016

Compliance Program Manager

BTR Solutions, LLC
10.2005 - 04.2010

Principal

DBS, LLC
03.2003 - 10.2005

Director of Sales

Belmont Trading
01.2001 - 03.2003

Senior Manager of Operations

VisionTek
05.1999 - 01.2001

Purchasing Manager

Visiontek
09.1993 - 05.1999

Senior Buyer IBM

NEECO
06.1989 - 09.1993

BA - Political Science And Government

University of New Hampshire

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David Garrett