DAVID DORAN
Alton
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
Precoat Metals
01.2024 - 02.2025
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
Administrative Professional
Washington University in St. Louis
09.2023 - 01.2024
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Processed invoices, purchase orders and payments using Workday.
- Managed calendars and travel arrangements for staff members.
- Ordered office supplies ensuring cost efficiency while maintaining adequate inventory levels.
- Coordinated events such as meetings, conferences, interviews.
- Performed data entry tasks using spreadsheets or word processing applications.
- Prepared expense reports for senior management team members on a monthly basis.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Technician
United States Air Force, USAF
03.2021 - 08.2023
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Managed HR functions while maintaining employee discretion and practicing high level of confidentiality
- Reviewed staff training needs and issued proposals to meet identified needs of re-profiling and development
- Managed computerized HR administration, office systems and databases to collate and analyze data
- Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
Mail Clerk
United States Air Force, USAF
06.2016 - 03.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Upsold postal services like insurance and tracking
- Helped customers by carrying oversized parcels inside residences
- Operated postage meters, mail sealers and labeling machines
- Carried out day-to-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Administrative Clerk
United States Air Force, USAF
06.2016 - 03.2021
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Provided direction, support and ongoing feedback to staff
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
High School Diploma -
Byron Center High School
Byron Center, MI05.2016
Associate of Business Administration -
Community College of The Air Force
Skills
- Microsoft Office
- Guest Services
- Status Updates
- Safety Representative
- Calendar Management
- Electronic Filing Systems
- Coordinating Staff Meetings
- Appointment Scheduling
- Office Administration
- Mail handling
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Secret Clearance
Timeline
Operations Specialist
Precoat Metals
01.2024 - 02.2025
Administrative Professional
Washington University in St. Louis
09.2023 - 01.2024
Technician
United States Air Force, USAF
03.2021 - 08.2023
Mail Clerk
United States Air Force, USAF
06.2016 - 03.2021
Administrative Clerk
United States Air Force, USAF
06.2016 - 03.2021
High School Diploma -
Byron Center High School
Associate of Business Administration -
Community College of The Air Force
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