Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
35
35
years of professional experience
Work History
Director, Account Management
CVS CAREMARK
01.2012 - Current
Company Overview: Headquartered in Woonsocket, Rhode Island, CVS Caremark is an $240 billion provider of a broad spectrum of health care services, including retail pharmacy, prescription benefits management, health insurance, and walk-in clinic facilities
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Lead 90+ colleagues providing support for Medicare and Medicaid clients providing pharmacy benefits coverage for over 11 million members representing $30+B in revenue
Led the effort to restructure Medicare support following organizational integration, resulting in alignment of EGWP and Individual Medicare support under one umbrella and facilitating identification of synergies and best practices.
Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
IT Project Manager
CVS CAREMARK
01.2010 - 01.2012
Responsible for successful delivery of all eligibility projects in conjunction with Aetna-CVS Caremark Engagement (ACE)
Directed the efforts of four development teams consisting of 20+ members, collectively
Worked with CVS Caremark and Aetna program leadership to resolve project issues:
Compiled assessment of the impact of Aetna not providing member eligibility in end-state hierarchy
Result: Aetna changed direction to provide member eligibility in requested hierarchy
Developed eligibility data delivery approach that allowed Mail Order migration schedule to be moved up by one month
Further enhanced data delivery approach to offset Aetna’s inability to deliver member eligibility updates on original schedule, allowing overall Mail Order migration schedule to be unaltered
Worked with Aetna Program leadership to devise a transition plan by which Aetna will expand eligibility data sent to CVS Caremark in support of RxClaim adjudication without jeopardizing ongoing Mail Order processing
Worked with peer CVS Caremark delivery leads to ensure consistency of functionality through coordination of test data and execution
IS Manager
CVS CAREMARK
01.2007 - 01.2010
Responsible for execution of a $15 million project to implement a new software application to manage all participant eligibility data
Manage a team consisting of 20+ employees, contractors and onshore and offshore consultants
Set annual goals, create development plans, and conduct regular feedback and review sessions with CVS Caremark employees
Manage project budget and resource allocation and provide monthly forecast updates to division management
Communicate project status to all levels of the organization
Develop and present requests for project capital funding
Project Manager-Caremark
WHITTMANHART
01.2005 - 01.2007
Company Overview: Headquartered in Chicago, Illinois, WhittmanHart is a provider of Web development and hosting, and business optimization and IT consulting
Client was preparing to consolidate all order processing to a single application following a major acquisition
Successfully managed several “gap” projects to implement functionality on the selected mail order application, ensuring customer service continuity following customer migration
Managed the logistics for a project to convert distribution centers to the SAP materials management application
Ran a successful pilot of Doors, a requirements management software application
Headquartered in Chicago, Illinois, WhittmanHart is a provider of Web development and hosting, and business optimization and IT consulting
Clarity Functional Consultant-Abbott Laboratories
WHITTMANHART
01.2005 - 01.2007
Implemented a solution that allowed the General Pharmaceuticals division to manage shared services resources
Participated in implementation in Diagnostics division
IT Project Manager
ABBOTT LABORATORIES
01.2004 - 01.2005
Company Overview: Headquartered in Abbott Park Illinois, Abbott Laboratories is a $20 billion manufacturer of nutritional, diagnostic, and pharmaceutical products
Responsible for managing a proprietary, home-grown global environmental, health & safety incident tracking application
Successfully managed two major releases introducing expanded functionality
Managed internal and external development resources
Headquartered in Abbott Park Illinois, Abbott Laboratories is a $20 billion manufacturer of nutritional, diagnostic, and pharmaceutical products
IT Project Manager
BOISE CASCADE OFFICE PRODUCTS
01.2000 - 01.2004
Company Overview: Headquartered in Itasca, IL, the Office Products division of Boise Cascade is a $3 billion distributor of general office, technology, and furniture products focused primarily on the business to business market
Responsible for managing large, cross-departmental system enhancement projects
Utilized Microsoft Project to manage project timelines
Executed request for proposal process when searching for external furniture software package
Worked with customer service, accounting, marketing, supply chain, and upper management to define system requirements for various software packages
Coordinated integration and user acceptance testing for system changes
Made project status presentations to upper management
Headquartered in Itasca, IL, the Office Products division of Boise Cascade is a $3 billion distributor of general office, technology, and furniture products focused primarily on the business to business market
Software Analyst/Trainer
BOISE CASCADE OFFICE PRODUCTS
01.1997 - 01.2000
Responsible for training and on-site support for a new enterprise management software system
Trained over 300 internal associates, from all levels of the business, on proprietary order entry/fulfillment software package
Analyzed and modified business processes to adapt to new software
Performed user acceptance testing on system changes
Developed best practices for distribution center operations
Sales Administration Manager
BOISE CASCADE OFFICE PRODUCTS
01.1995 - 01.1997
Managed 11 people in various roles including sales support, local procurement, and technology support
Distribution Specialist
BOISE CASCADE OFFICE PRODUCTS
01.1990 - 01.1995
Responsible for receiving, stocking, maintaining inventory counts, order fulfillment and shipping of office products
Education
Bachelor of Science - Business Administration
University of Texas at Dallas
Richardson, TX
Skills
People management
Verbal and written communication
Decision-making
Relationship building
Change management
Microsoft Office Suite (Word, Excel, Powerpoint)
Partnerships and alliances
Program management
Accomplishments
Turned around three separate account management teams that had been struggling under prior leadership, instilling a sense of common mission, and building a track record of meeting client and patient needs.
Led a team responsible for the validation of all commercial benefits plans installed during initial implementation, resulting in the successful migration of over 50K benefit plans and 8 million lives onto CVS Caremark’s adjudication platform.
Managed 20+ employees, contractors and consultants on $15+ million project to implement a new eligibility data management application.
Managed over 30 developers from six different departments on a $1.2 million project that was delivered on time and on budget with a defect rate less than 1%.
Led emergency project to modify subsidiary’s tax package by year-end resulting in an on-time, zero-defect delivery.
Militaryexperience
US Army, Specialist, 01/01/86, 01/01/89, Promoted three times in first year of service., Received the Army Achievement Medal for exemplary service.