Summary
Overview
Work History
Education
Skills
Accomplishments
Militaryexperience
Professional Development
Timeline
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David Collins

Roselle

Summary


Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

35
35
years of professional experience

Work History

Director, Account Management

CVS CAREMARK
01.2012 - Current
  • Company Overview: Headquartered in Woonsocket, Rhode Island, CVS Caremark is an $240 billion provider of a broad spectrum of health care services, including retail pharmacy, prescription benefits management, health insurance, and walk-in clinic facilities
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Lead 90+ colleagues providing support for Medicare and Medicaid clients providing pharmacy benefits coverage for over 11 million members representing $30+B in revenue
  • Led the effort to restructure Medicare support following organizational integration, resulting in alignment of EGWP and Individual Medicare support under one umbrella and facilitating identification of synergies and best practices.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.

IT Project Manager

CVS CAREMARK
01.2010 - 01.2012
  • Responsible for successful delivery of all eligibility projects in conjunction with Aetna-CVS Caremark Engagement (ACE)
  • Directed the efforts of four development teams consisting of 20+ members, collectively
  • Worked with CVS Caremark and Aetna program leadership to resolve project issues:
  • Compiled assessment of the impact of Aetna not providing member eligibility in end-state hierarchy
  • Result: Aetna changed direction to provide member eligibility in requested hierarchy
  • Developed eligibility data delivery approach that allowed Mail Order migration schedule to be moved up by one month
  • Further enhanced data delivery approach to offset Aetna’s inability to deliver member eligibility updates on original schedule, allowing overall Mail Order migration schedule to be unaltered
  • Worked with Aetna Program leadership to devise a transition plan by which Aetna will expand eligibility data sent to CVS Caremark in support of RxClaim adjudication without jeopardizing ongoing Mail Order processing
  • Worked with peer CVS Caremark delivery leads to ensure consistency of functionality through coordination of test data and execution

IS Manager

CVS CAREMARK
01.2007 - 01.2010
  • Responsible for execution of a $15 million project to implement a new software application to manage all participant eligibility data
  • Manage a team consisting of 20+ employees, contractors and onshore and offshore consultants
  • Set annual goals, create development plans, and conduct regular feedback and review sessions with CVS Caremark employees
  • Manage project budget and resource allocation and provide monthly forecast updates to division management
  • Communicate project status to all levels of the organization
  • Develop and present requests for project capital funding

Project Manager-Caremark

WHITTMANHART
01.2005 - 01.2007
  • Company Overview: Headquartered in Chicago, Illinois, WhittmanHart is a provider of Web development and hosting, and business optimization and IT consulting
  • Client was preparing to consolidate all order processing to a single application following a major acquisition
  • Successfully managed several “gap” projects to implement functionality on the selected mail order application, ensuring customer service continuity following customer migration
  • Managed the logistics for a project to convert distribution centers to the SAP materials management application
  • Ran a successful pilot of Doors, a requirements management software application
  • Headquartered in Chicago, Illinois, WhittmanHart is a provider of Web development and hosting, and business optimization and IT consulting

Clarity Functional Consultant-Abbott Laboratories

WHITTMANHART
01.2005 - 01.2007
  • Implemented a solution that allowed the General Pharmaceuticals division to manage shared services resources
  • Participated in implementation in Diagnostics division

IT Project Manager

ABBOTT LABORATORIES
01.2004 - 01.2005
  • Company Overview: Headquartered in Abbott Park Illinois, Abbott Laboratories is a $20 billion manufacturer of nutritional, diagnostic, and pharmaceutical products
  • Responsible for managing a proprietary, home-grown global environmental, health & safety incident tracking application
  • Successfully managed two major releases introducing expanded functionality
  • Managed internal and external development resources
  • Headquartered in Abbott Park Illinois, Abbott Laboratories is a $20 billion manufacturer of nutritional, diagnostic, and pharmaceutical products

IT Project Manager

BOISE CASCADE OFFICE PRODUCTS
01.2000 - 01.2004
  • Company Overview: Headquartered in Itasca, IL, the Office Products division of Boise Cascade is a $3 billion distributor of general office, technology, and furniture products focused primarily on the business to business market
  • Responsible for managing large, cross-departmental system enhancement projects
  • Utilized Microsoft Project to manage project timelines
  • Executed request for proposal process when searching for external furniture software package
  • Worked with customer service, accounting, marketing, supply chain, and upper management to define system requirements for various software packages
  • Coordinated integration and user acceptance testing for system changes
  • Made project status presentations to upper management
  • Headquartered in Itasca, IL, the Office Products division of Boise Cascade is a $3 billion distributor of general office, technology, and furniture products focused primarily on the business to business market

Software Analyst/Trainer

BOISE CASCADE OFFICE PRODUCTS
01.1997 - 01.2000
  • Responsible for training and on-site support for a new enterprise management software system
  • Trained over 300 internal associates, from all levels of the business, on proprietary order entry/fulfillment software package
  • Analyzed and modified business processes to adapt to new software
  • Performed user acceptance testing on system changes
  • Developed best practices for distribution center operations

Sales Administration Manager

BOISE CASCADE OFFICE PRODUCTS
01.1995 - 01.1997
  • Managed 11 people in various roles including sales support, local procurement, and technology support

Distribution Specialist

BOISE CASCADE OFFICE PRODUCTS
01.1990 - 01.1995
  • Responsible for receiving, stocking, maintaining inventory counts, order fulfillment and shipping of office products

Education

Bachelor of Science - Business Administration

University of Texas at Dallas
Richardson, TX

Skills

  • People management
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Change management
  • Microsoft Office Suite (Word, Excel, Powerpoint)
  • Partnerships and alliances
  • Program management

Accomplishments

  • Turned around three separate account management teams that had been struggling under prior leadership, instilling a sense of common mission, and building a track record of meeting client and patient needs.
  • Led a team responsible for the validation of all commercial benefits plans installed during initial implementation, resulting in the successful migration of over 50K benefit plans and 8 million lives onto CVS Caremark’s adjudication platform.
  • Managed 20+ employees, contractors and consultants on $15+ million project to implement a new eligibility data management application.
  • Managed over 30 developers from six different departments on a $1.2 million project that was delivered on time and on budget with a defect rate less than 1%.
  • Led emergency project to modify subsidiary’s tax package by year-end resulting in an on-time, zero-defect delivery.

Militaryexperience

US Army, Specialist, 01/01/86, 01/01/89, Promoted three times in first year of service., Received the Army Achievement Medal for exemplary service.

Professional Development

  • Advanced Leadership Training
  • Project Management Skills
  • Improving Project Team Performance
  • Advanced Topics in Project Management
  • IT Testing Methods
  • Conducting Crucial Conversations
  • Clarity Functional Boot Camp

Timeline

Director, Account Management

CVS CAREMARK
01.2012 - Current

IT Project Manager

CVS CAREMARK
01.2010 - 01.2012

IS Manager

CVS CAREMARK
01.2007 - 01.2010

Project Manager-Caremark

WHITTMANHART
01.2005 - 01.2007

Clarity Functional Consultant-Abbott Laboratories

WHITTMANHART
01.2005 - 01.2007

IT Project Manager

ABBOTT LABORATORIES
01.2004 - 01.2005

IT Project Manager

BOISE CASCADE OFFICE PRODUCTS
01.2000 - 01.2004

Software Analyst/Trainer

BOISE CASCADE OFFICE PRODUCTS
01.1997 - 01.2000

Sales Administration Manager

BOISE CASCADE OFFICE PRODUCTS
01.1995 - 01.1997

Distribution Specialist

BOISE CASCADE OFFICE PRODUCTS
01.1990 - 01.1995

Bachelor of Science - Business Administration

University of Texas at Dallas
David Collins