David Bolek
Lockport
Summary
High-performing B2B Account Manager with a Bachelor's degree in Marketing and over 6 years of experience blending elite corporate account management with hands-on construction logistics. Demonstrated track record at Computershare leading a 5-manager team to exceed monthly KPIs while securing long-term customer retention for a diverse account base ranging from Fortune 500 giants like Disney and BlackRock to mid-market enterprises. Proven ability to execute over 100 strategic client initiatives monthly, track strict service level agreements (SLAs), and coordinate complex logistics within the industrial supply chain. Combines strong commercial project quoting, multi-site account strategy, and heavy material freight management to deliver maximum operational efficiency to Rose Paving LLC.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business and Field Coordinator
J&J CONSTRUCTION
10.2025 - Current
- Assist with local business operations and residential building projects, balancing administrative workflows with field execution.
- Support local business development initiatives by conducting customer consultations, handling project scheduling, and communicating with material suppliers.
- Track project delivery timelines, manage material logistics, and support daily physical tasks on active construction sites.
Account Manager
COMPUTERSHARE
02.2021 - 10.2025
- Managed a high-value portfolio of enterprise corporate accounts, serving as the primary point of contact for daily B2B communications and high-stakes issue resolution.
- Executed data-driven account retention strategies, strictly monitoring service level agreements (SLAs) to ensure flawless service delivery.
- Collaborated closely with internal product and operational teams to manage contract updates, navigate corporate procurement, and secure long-term account renewals.
Team and Development Manager
CRYSTAL CLEAR POOL SERVICE
06.2012 - 10.2020
- Supported business operations and client engagement for a local trade company, overseeing service scheduling and tracking customer retention metrics.
- Produced recurring data spreadsheets and management dashboards to track operational performance and support strategic decision-making.
- Managed local customer inquiries and digital communication layouts to consistently drive customer engagement and service renewals.
Account Manager
A.C.T. METAL DECK SUPPLY (ACT Metal Decking)
09.2019 - 03.2020
- Managed commercial B2B relationships with multi-site construction customers, serving as the primary contact for product inquiries, project coordination, and order fulfillment.
- Partnered closely with internal sales and field operations teams to track regional project pipelines, manage manufacturing lead times, and process custom contractor project quotes.
- Coordinated complex freight logistics and flatbed shipping schedules for heavy structural materials to ensure on-time job site delivery.
Education
Bachelor of Science - Marketing
Illinois State University
Associate of Applied Science - Business Administration
Heartland Community College
Skills
- Enterprise B2B Account Management
- Contract Negotiation & Renewals
- SLA Compliance & Retention
- KPI Performance Management
- Commercial Quoting & Estimating
- Multi-Site Project Strategy
- Construction Supply Chain & Logistics
- Heavy Freight & Flatbed Routing
Certification
Business Management Essentials Certified (BMEC), Management and Strategy Institute, 2026
Timeline
Business and Field Coordinator
J&J CONSTRUCTION
10.2025 - Current
Account Manager
COMPUTERSHARE
02.2021 - 10.2025
Account Manager
A.C.T. METAL DECK SUPPLY (ACT Metal Decking)
09.2019 - 03.2020
Team and Development Manager
CRYSTAL CLEAR POOL SERVICE
06.2012 - 10.2020
Bachelor of Science - Marketing
Illinois State University
Associate of Applied Science - Business Administration
Heartland Community College