Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Adkins

Rockford

Summary

Dynamic professional with a proven track record in freight organization and exceptional customer service, honed at companies like Amazon. Skilled in cargo loading and building lasting customer relationships, I consistently enhance satisfaction and efficiency. Demonstrated ability to maintain work area cleanliness and manage heavy lifting, contributing to a 20% increase in on-time deliveries.

Overview

2021
2021
years of professional experience

Work History

Cargo Handler

Amazon

At Amazon, I filled cargo containers for air craft shipments. Scaned and inspected packages. I also worked on the dock unloading and loading trucks.

Sales Associate / Assistant Manager

Menards
04.2012 - 10.2020

I worked in customer service , sales and stocking in the electrical department. I also worked in the hardware department when needed. In the electrical department I also served as the assistant manager as needed.

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Used in-store system to locate inventory and place special orders for customers.

Truck Driver

Hines Lumber
01.1999 - 10.2008
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected load security and checked for damages.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Completed routine maintenance on truck to keep in working order.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Education

General Education

Cooley
Chicago, Illinois

Skills

  • Loading and unloading
  • Work area cleanliness
  • Order picking
  • Pallet jack handling
  • Heavy lifting proficiency
  • Vehicle loading
  • Freight organization
  • Container inspection
  • Package sorting
  • Cargo unloading
  • Cargo loading

Timeline

Sales Associate / Assistant Manager

Menards
04.2012 - 10.2020

Truck Driver

Hines Lumber
01.1999 - 10.2008

Cargo Handler

Amazon

General Education

Cooley
David Adkins