Dynamic professional with a proven track record in freight organization and exceptional customer service, honed at companies like Amazon. Skilled in cargo loading and building lasting customer relationships, I consistently enhance satisfaction and efficiency. Demonstrated ability to maintain work area cleanliness and manage heavy lifting, contributing to a 20% increase in on-time deliveries.
Overview
2021
2021
years of professional experience
Work History
Cargo Handler
Amazon
At Amazon, I filled cargo containers for air craft shipments. Scaned and inspected packages. I also worked on the dock unloading and loading trucks.
Sales Associate / Assistant Manager
Menards
Marion, Illinois
04.2012 - 10.2020
I worked in customer service , sales and stocking in the electrical department. I also worked in the hardware department when needed. In the electrical department I also served as the assistant manager as needed.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Built relationships with customers to encourage repeat business.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Engaged with customers to effectively build rapport and lasting relationships.
Created inviting environment for customers by maintaining store organization and cleanliness.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Used in-store system to locate inventory and place special orders for customers.
Truck Driver
Hines Lumber
1000 Corporate Dr. Buffalo Grove, Illinois
01.1999 - 10.2008
Operated with safety and skill to avoid accidents and delays.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Inspected load security and checked for damages.
Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Completed routine maintenance on truck to keep in working order.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Dropped and hooked trailers and changed configuration of equipment.
Fastened chains, straps, covers, and binders to secure load during transit.