Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Server
Cracker Barrel Old Country Store Inc
Caseyville
08.2025 - 04.2026
Delivered exceptional customer service in a fast-paced dining environment.
Guided guests in menu selection, enhancing dining experience with detailed food descriptions.
Welcomed customers, answered questions, and recommended specials to boost sales.
Addressed guest complaints promptly, improving overall satisfaction and experience.
Provided excellent customer service to ensure satisfaction.
Maintained cleanliness and organization of dining area throughout shifts.
Processed customer payments accurately and efficiently at cash register.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Daycare Assistant Teacher
Teens Against Killing Everywhere
Belleville
05.2025 - 08.2025
Supervised children during playtime, ensuring a safe and supportive environment.
Developed and enforced positive behavior strategies, promoting a supportive learning environment.
Instructed children on personal hygiene practices like hand washing and teeth brushing, enhancing their daily routines.
Assisted in creating engaging lesson plans for diverse student needs.
Communicated with parents to provide updates on children's progress and activities, fostering strong relationships.
Responded quickly to any unexpected situations such as injuries or behavioral issues.
Team Leader
Taco Bell
Cahokia IL
11.2023 - 05.2025
Supervised team members during peak service hours to maintain operational efficiency.
Trained new employees on food preparation and customer service standards to enhance service quality.
Managed inventory levels and ordered supplies to ensure product availability.
Education
Associate of Applied Science -
Southwestern Illinois College
Belleville, IL
08.2025 - 05.2026
Althoff Catholic High School
Belleville, Illinois
Skills
Customer service
Positive guest interactions
Upselling techniques
Customer feedback management
Inventory management
Supply restocking
Time management
Task prioritization
Team member support
Conflict resolution
Team leadership
Effective communication
Professional demeanor
Strong work ethic
Price memorization
Classroom management
Lesson planning
Certification
Basic Life Support (BLS) for Healthcare Providers, American Heart Association | Expires: 02/2028
ServSafe Food Protection Manager Certification | National Restaurant Association | Issued: 01/2024