Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janiyah Rickman

BELLEVILLE

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Server

Cracker Barrel Old Country Store Inc
Caseyville
08.2025 - 04.2026
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Guided guests in menu selection, enhancing dining experience with detailed food descriptions.
  • Welcomed customers, answered questions, and recommended specials to boost sales.
  • Addressed guest complaints promptly, improving overall satisfaction and experience.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed customer payments accurately and efficiently at cash register.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Daycare Assistant Teacher

Teens Against Killing Everywhere
Belleville
05.2025 - 08.2025
  • Supervised children during playtime, ensuring a safe and supportive environment.
  • Developed and enforced positive behavior strategies, promoting a supportive learning environment.
  • Instructed children on personal hygiene practices like hand washing and teeth brushing, enhancing their daily routines.
  • Assisted in creating engaging lesson plans for diverse student needs.
  • Communicated with parents to provide updates on children's progress and activities, fostering strong relationships.
  • Responded quickly to any unexpected situations such as injuries or behavioral issues.

Team Leader

Taco Bell
Cahokia IL
11.2023 - 05.2025
  • Supervised team members during peak service hours to maintain operational efficiency.
  • Trained new employees on food preparation and customer service standards to enhance service quality.
  • Managed inventory levels and ordered supplies to ensure product availability.

Education

Associate of Applied Science -

Southwestern Illinois College
Belleville, IL
08.2025 - 05.2026

Althoff Catholic High School
Belleville, Illinois

Skills

  • Customer service
  • Positive guest interactions
  • Upselling techniques
  • Customer feedback management
  • Inventory management
  • Supply restocking
  • Time management
  • Task prioritization
  • Team member support
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Professional demeanor
  • Strong work ethic
  • Price memorization
  • Classroom management
  • Lesson planning

Certification

  • Basic Life Support (BLS) for Healthcare Providers, American Heart Association | Expires: 02/2028
  • ServSafe Food Protection Manager Certification | National Restaurant Association | Issued: 01/2024

Timeline

Server

Cracker Barrel Old Country Store Inc
08.2025 - 04.2026

Associate of Applied Science -

Southwestern Illinois College
08.2025 - 05.2026

Daycare Assistant Teacher

Teens Against Killing Everywhere
05.2025 - 08.2025

Team Leader

Taco Bell
11.2023 - 05.2025

Althoff Catholic High School
Janiyah Rickman