Dasany Santana
Peoria
Summary
Entry-level teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Familiar with different instructional approaches and technology options used in elementary classrooms. Knowledgeable about curricula, lesson planning and individual student mentoring approaches. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Nursing Operations Support Representative
OSF Saint Francis Medical Center
10.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Logged and filed classified documents.
- Organized and distributed correspondence, memoranda and telephone messages.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Patient Care Liaison
OSF Saint Francis Medical Center
10.2022 - 10.2023
- Contributed to the development of best practice guidelines for Patient Care Liaisons through active participation in professional organizations and conferences.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Followed document protocols to safeguard confidentiality of patient records.
Cashier
Michaels Craft Store
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Teacher Intern
East Maine School District 63
06.2021 - 08.2021
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Assisted lead teachers with planning daily classroom lessons and activities for 15 students.
- Assessed student performance through ongoing evaluations, providing constructive feedback for improvement.
Cashier
Morton Grove Park District
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Science - Elementary Education With ESL Endorsement
Bradley University
Peoria, IL05.2026
High School Diploma -
Maine East High School
Des Plaines, IL05.2022
Skills
- Professionalism and Ethics
- Managing records
- Medical terminology knowledge
- Problem-Solving
- Positive Learning Environment
- Team Collaboration
- Student Support
- Diversity and Inclusion
- Relationship Building
- Student Engagement
Timeline
Nursing Operations Support Representative
OSF Saint Francis Medical Center
10.2023 - Current
Patient Care Liaison
OSF Saint Francis Medical Center
10.2022 - 10.2023
Cashier
Michaels Craft Store
09.2021 - 05.2022
Teacher Intern
East Maine School District 63
06.2021 - 08.2021
Cashier
Morton Grove Park District
05.2021 - 09.2021
Bachelor of Science - Elementary Education With ESL Endorsement
Bradley University
High School Diploma -
Maine East High School
Similar Profiles
Megan StantonMegan Stanton
Respiratory Therapist at OSF Saint Francis Medical CenterRespiratory Therapist at OSF Saint Francis Medical Center
Cindy WhetsellCindy Whetsell
Patient Care Manager at OSF Saint Francis Medical CenterPatient Care Manager at OSF Saint Francis Medical Center
Paige SchifmanPaige Schifman
Medical Office Assistant at OSF Saint Francis Medical CenterMedical Office Assistant at OSF Saint Francis Medical Center
Alexis HoaglandAlexis Hoagland
Registered Nurse, Intensive Care Unit at OSF Saint Francis Medical CenterRegistered Nurse, Intensive Care Unit at OSF Saint Francis Medical Center
Timeka HayesTimeka Hayes
Senior Lead Cosmetology Instructor at Gateway Community CollegeSenior Lead Cosmetology Instructor at Gateway Community College