Daryl Pinter
Lake in the Hills
Summary
Dedicated former military Sergeant and current Staff Field Service Engineer with a wealth of experience and a strong desire to take on a leadership role. Valuing the power of collaboration, prioritizing teamwork to achieve exceptional results. Reliable and adaptable, excelling in meeting changing needs. Skill set includes effective communication, problem-solving, and efficient time management. Known for integrity, efficiency, and a proactive approach to challenges. Committed to surpassing company goals while maintaining an unwavering dedication to excellence.
Overview
35
35
years of professional experience
Work History
Staff Field Service Engineer/Certified Trainer
Illumina, Inc
06.2017 - Current
- Provide Full Customer and Field Support and Service for complete line of DNA Sequencing Instruments
- Leadership Partner with Senior Regional Manager to motivate Team to be productive and engaged in work
- Accomplished multiple tasks while maintaining Utilization, Customer Support, Inventory and Training
- Consistently show flexibility in schedule to ensure Customer Satisfaction
- Company-certified Trainer for FSE’s on benchtop instruments
- Help Train and Mentor new FSE’s and provide Leadership in the field
- Received several awards for Service, Customer Relations and Teamwork
Senior Field Service Engineer/Team leader
PerkinElmer, Inc
09.2001 - 06.2017
- Team Leader and Senior Field Service Engineer providing full Customer Support in Installation, Maintenance and repair of Inorganic Laboratory instruments (Atomic Absorption, ICP-OES and ICP-MS)
- Coordinated schedule with Dispatch and other Service Engineers to assure full Customer satisfaction and lowest possible Customer down time
- Assisted in New and Existing Business development in both Contract and New Instrument sales by working directly with Customers and Sales to provide the best experience possible
Sergeant, Chaparral Missile Systems Mechanic
United States Army
08.1990 - 02.1996
- Performed Unit Level Maintenance on Chaparral Air Defense Weapon System including Performance Maintenance, field service, repair, troubleshooting and training
- Served 6-Months on Humanitarian Mission in Guantanamo Bay, Cuba
- Completed Primary Leadership Development Course
- Promoted to E-5 Sergeant, cross-trained on the Bradley Weapon system
- Supervised 6 Enlisted soldiers while managing the entire fuel and petroleum depot for Battalion Supply
Education
Engineering Degree - EET
DeVry University
01.1999
Skills
- Collaborative Supervision
- Efficient Issue Resolution
- Strategic Decision-Making
- Innovative Problem Solver
- Initiative-Driven Professional
- Building Client Trust
- System Diagnostics Skills
- Leadership Experience
- Customer service
- Time management
Timeline
Staff Field Service Engineer/Certified Trainer
Illumina, Inc
06.2017 - Current
Senior Field Service Engineer/Team leader
PerkinElmer, Inc
09.2001 - 06.2017
Sergeant, Chaparral Missile Systems Mechanic
United States Army
08.1990 - 02.1996
Engineering Degree - EET
DeVry University
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