Daryl Arnold Jr
Chicago
Summary
Results-driven IT Support Technician with five years of experience in IT support and troubleshooting. Skilled in Windows and macOS environments, with a focus on maintaining high standards and adapting to new technologies. Pursuing CompTIA A+ and Google Professional IT Support certifications to enhance expertise and foster innovation in STEM and IT fields.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
IT Logistics Associate
EOS IT Solutions - Meta Contract
Chicago, IL
06.2025 - Current
- Coordinated inbound and outbound logistics processes to ensure timely deliveries.
- Monitored inventory levels and assisted in stock management for efficient operations.
- Utilized warehouse management systems to track shipments and optimize workflows.
- Collaborated with cross-functional teams to resolve shipping discrepancies effectively.
- Conducted regular audits of inventory accuracy, enhancing overall operational efficiency.
Union Package Handler
UPS
Hodgkins, IL, US
05.2022 - Current
- Optimize package loading to enhance delivery speed and accuracy.
- Load, manage, and organize UPS packages for efficient transport and delivery.
- Coordinate with team to ensure timely, accurate deliveries.
- Collaborated with team members to streamline operations and resolve issues efficiently.
- Maintained high standards in package handling to enhance customer satisfaction.
Package Handler
FedEx Ground
Bedford Park, IL, US
05.2021 - 05.2022
- Loaded and unloaded packages for timely distribution to other centers.
- Operated material handling equipment to transport packages efficiently within facility.
- Sorted and organized incoming and outgoing shipments for optimal workflow.
- Conducted quality checks to ensure package integrity before transit.
Cashier
Burlington Stores
Burbank, IL, US
2018 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
Education
Associate's degree - Computer Science
Richard J Daley Community College
Chicago, IL, US12-2023
High School Diploma -
Sarah E. Goode STEM Academy
Chicago, IL, US01-2020
Skills
- Technical Support
- Software Troubleshooting
- Computer Hardware Troubleshooting
- Computer Networking
- Computer Maintenance
- Computer Hardware Installation
- Information Technology
- Lean Process Improvement
- Apple OS
- Process Improvement
- Asset Management
- Customer Service
- Team Player
- Patience and Empathy
Certification
- Lean Six Sigma White Belt Certified
- CompTia + 101-201 Certification (In Progress)
- Google IT Support Professional Certification (In Progress)
LANGUAGES
English
Timeline
IT Logistics Associate
EOS IT Solutions - Meta Contract
06.2025 - Current
Union Package Handler
UPS
05.2022 - Current
Package Handler
FedEx Ground
05.2021 - 05.2022
Cashier
Burlington Stores
2018 - 2020
Associate's degree - Computer Science
Richard J Daley Community College
High School Diploma -
Sarah E. Goode STEM Academy