Darya Siamashka

• Managed full-cycle driver recruitment, including in-person interviews, candidate evaluation, and hiring decisions
• Built strong relationships with drivers to support retention, engagement, and overall satisfaction
• Served as the main point of contact for driver concerns, resolving conflicts across departments (Dispatch, Fleet, Accounting, Safety)
• Analyzed driver feedback and prepared structured reports to improve internal processes and communication
• Worked on keeping drivers with the company and managed bonus programs and gifts for drivers.
• Organized company events, employee engagement initiatives, and workplace improvement projects
• Coordinated sourcing, purchasing, and distribution of company merchandise, including vendor negotiations and quality control
• Collaborated on internal and external content creation, including flyers, banners, branding materials and content for social media.

• Training and mentoring independent contractors with company policies
• Monitoring independent contractors' company status, submitting annual reports on their behalf, and assisting with changing agent information or reinstating their company
• Calling the IRS if the driver needs a 147C letter
• Processing upcoming checks and uploading them to the system
• Monitoring and updating required databases, spreadsheets
• Working with the provider of payment processing - WEX system
• Managing EFS system processes including fuel cards
• Creating a dispute form in a case of fraud
• Adding and updating information in software McLeod
• Supervision over NTTA, Best Pass, IPass and PrePass accounts
• Keep tracking the proof of delivery documents from independent contractors
• Providing authorization for EFS check and Comcheck services
• Assistance in solving problem coming from independent contractors
• Organizing files, faxing and scanning documents, responding to emails, letters, preparing reports
• Solving tasks requested by Accounting Manager
• Maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products

• Business trips to European countries
• Resolutions of conflict situation
• Quick decision-making in non-standard situation
• Processing documents for different types of visas
• Website maintenance and keeping up to date
• Submission of documents to embassies of foreign countries
• Provided customer service support by responding promptly to inquiries and complaints
• Maintained relationships with tour operators, travel agents, media outlets, hotels, airlines
• Supervised staff members involved in customer services such as front desk attendants and tour guides
• Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests