Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrian Roberts

Mount Olive

Summary

Dynamic retail professional with extensive experience at AT&T, excelling in customer service and team leadership. Proven track record in boosting customer satisfaction and optimizing sales strategies. Skilled in problem-solving and employee training, creating a productive environment that drives performance and achieves business goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Consultant

AT&T
02.2021 - 03.2023
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend products tailored to the individual customer.

Assistant Store Manager

AT&T
03.2023 - 07.2023
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by performing bi-weekly counts (cash, sim, accessories, and devices/products)
  • Delegated daily task to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and hitting goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence with sales pitches.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Retail Sales Consultant

AT&T
07.2023 - 10.2023

Assistant Store Manager

AT&T
10.2023 - 01.2024

Assistant Store Manager

AT&T
01.2024 - 01.2025

Assistant Store Manager

AT&T
01.2025 - 06.2025

Assistant Store Manager

AT&T
06.2025 - Current

Education

Business Administration And Management

Southern Illinois University, Edwardsville
Edwardsville, IL

Skills

  • Problem-solving
  • Customer service
  • Retail operations
  • Time management
  • Team building and leadership
  • Team management
  • Employee scheduling
  • Hiring and training
  • Mentoring and coaching
  • Work Planning and Prioritization
  • Goals and performance

Timeline

Assistant Store Manager

AT&T
06.2025 - Current

Assistant Store Manager

AT&T
01.2025 - 06.2025

Assistant Store Manager

AT&T
01.2024 - 01.2025

Assistant Store Manager

AT&T
10.2023 - 01.2024

Retail Sales Consultant

AT&T
07.2023 - 10.2023

Assistant Store Manager

AT&T
03.2023 - 07.2023

Retail Sales Consultant

AT&T
02.2021 - 03.2023

Business Administration And Management

Southern Illinois University, Edwardsville

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Darrian Roberts