Summary
Overview
Work History
Education
Skills
PROGRAMS
Accomplishments
Timeline
Generic
Darren WILLIAMS

Darren WILLIAMS

Domestic Air Account Manager
Bartlett

Summary

High-performing coordinator with two years in logistics coordination experience. Organized and dependable individual with willingness to take on additional tasks to meet team goals. Excellent at delegating tasks and creating a positive customer service experience.

Overview

11
11
years of professional experience

Work History

Domestic Lead

AIT Worldwide Logistics
06.2022 - Current
  • Oversee the daily domestic service and operations workload activities as they relate to cartage, freight movement, and dispatch pickup/delivery quotes.
  • Consistently provide team coaching, training, and development on a daily basis.
  • Assist the Operations Supervisor in managing functions in the warehouse, such as inbound receipts, outbound shipment, storage, stocking, and inventory control.
  • Quoting, tracking, and tracing domestic freight shipments moving via air and ground on a daily basis. Track overhead shipments daily, and route accordingly.
  • Route freight shipments across multiple transportation modes and services based on client requests.
  • Assist in compiling customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
  • Assist in the escalation request, research, and address issues with employees. Update the process to fit resolutions, and continue the process improvement flow.

Account Manager

Coyote Logistics
01.2021 - 01.2023
  • Proactively set lane rates, scheduled and tracked an average of 30 loads a day through Coyote's in-house software ensuring excellent communication between the customer, carrier company, and Coyote team.
  • Maintaining operational efficiencies for book of business through functions that include load building, scheduling, issue escalation, and capacity securement.
  • Meet or exceed expected KPIs.
  • Negotiating pricing terms with customers/carriers.
  • Collaborated with a team of 4 to provide exceptional customer service and reliability for 6+ customer accounts generating an average of $30,000 in daily revenue.
  • Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.

Customer Service Advocate

Carvana
01.2020 - 01.2021
  • Negotiated and purchased 300+ vehicles.
  • Communicate with customers via email, over the phone or face to face.
  • Listen to customer needs, identify issues quickly, and act to assist in a prompt, courteous, professional manner.
  • Advise the designated supervisor of all serious complaints and incidents before they escalate.
  • Perform clerical duties, maintain customer service files, gather data, produce reports, and administer correspondence as requested by management.
  • Provide a constant and accurate daily account of incoming calls as well as a daily completion of customer service records via Sales-Force.

Yard Manager

Amazon
01.2019 - 01.2020
  • Strategized a dock plan for oncoming trailers, there placement and support on unloading trailers.
  • Exercise knowledge of scheduled trailers, Trailer Dock Release (TDR) under the safety standards and communicate with other teams such as operations and delivery service.
  • Conduct daily coordination with station operation managers upstream transportation partners and carriers to ensure all trailers arrive and depart on time safely with zero defects.

Warehouse Coordinating Supervisor

Deco-Plate
01.2017 - 01.2019
  • Maintained inventory by shipping and receiving finished products via nationwide postal service carriers.
  • Energized recruitment, employee on boarding, documentation and office coordination.
  • Managed quality control of finished products.
  • Trained and developed personnel to improve safety, employee relations and resolve mechanical press issues.

EMT-Basic

Lifeline Ambulance Service Inc
01.2015 - 01.2017
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.

Education

Associate of Science - Business Administration

William Rainey Harper College
01.2015

Skills

  • Report Analysis

  • Problem Resolution

  • Customer Service

  • Communication

  • Schedule Management

  • Logistics Coordination

  • Negotiation

  • Multi-Tasking

  • Attention to Detail

  • Project Management

  • Adaptability

PROGRAMS

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Boozoka
  • Offer Manager
  • SAP

Accomplishments

  • Supported cross-functional execution of a Bio-Tech company, assisting in protocol compliance, patient coordination and data accuracy across global trial site.


  • Maintain and service multiple lanes of product for American Red Cross.


Timeline

Domestic Lead

AIT Worldwide Logistics
06.2022 - Current

Account Manager

Coyote Logistics
01.2021 - 01.2023

Customer Service Advocate

Carvana
01.2020 - 01.2021

Yard Manager

Amazon
01.2019 - 01.2020

Warehouse Coordinating Supervisor

Deco-Plate
01.2017 - 01.2019

EMT-Basic

Lifeline Ambulance Service Inc
01.2015 - 01.2017

Associate of Science - Business Administration

William Rainey Harper College

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Darren WILLIAMSDomestic Air Account Manager