Darren WILLIAMS
Domestic Air Account Manager
Bartlett
Summary
High-performing coordinator with two years in logistics coordination experience. Organized and dependable individual with willingness to take on additional tasks to meet team goals. Excellent at delegating tasks and creating a positive customer service experience.
Overview
11
11
years of professional experience
Work History
Domestic Lead
AIT Worldwide Logistics
06.2022 - Current
- Oversee the daily domestic service and operations workload activities as they relate to cartage, freight movement, and dispatch pickup/delivery quotes.
- Consistently provide team coaching, training, and development on a daily basis.
- Assist the Operations Supervisor in managing functions in the warehouse, such as inbound receipts, outbound shipment, storage, stocking, and inventory control.
- Quoting, tracking, and tracing domestic freight shipments moving via air and ground on a daily basis. Track overhead shipments daily, and route accordingly.
- Route freight shipments across multiple transportation modes and services based on client requests.
- Assist in compiling customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
- Assist in the escalation request, research, and address issues with employees. Update the process to fit resolutions, and continue the process improvement flow.
Account Manager
Coyote Logistics
01.2021 - 01.2023
- Proactively set lane rates, scheduled and tracked an average of 30 loads a day through Coyote's in-house software ensuring excellent communication between the customer, carrier company, and Coyote team.
- Maintaining operational efficiencies for book of business through functions that include load building, scheduling, issue escalation, and capacity securement.
- Meet or exceed expected KPIs.
- Negotiating pricing terms with customers/carriers.
- Collaborated with a team of 4 to provide exceptional customer service and reliability for 6+ customer accounts generating an average of $30,000 in daily revenue.
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
Customer Service Advocate
Carvana
01.2020 - 01.2021
- Negotiated and purchased 300+ vehicles.
- Communicate with customers via email, over the phone or face to face.
- Listen to customer needs, identify issues quickly, and act to assist in a prompt, courteous, professional manner.
- Advise the designated supervisor of all serious complaints and incidents before they escalate.
- Perform clerical duties, maintain customer service files, gather data, produce reports, and administer correspondence as requested by management.
- Provide a constant and accurate daily account of incoming calls as well as a daily completion of customer service records via Sales-Force.
Yard Manager
Amazon
01.2019 - 01.2020
- Strategized a dock plan for oncoming trailers, there placement and support on unloading trailers.
- Exercise knowledge of scheduled trailers, Trailer Dock Release (TDR) under the safety standards and communicate with other teams such as operations and delivery service.
- Conduct daily coordination with station operation managers upstream transportation partners and carriers to ensure all trailers arrive and depart on time safely with zero defects.
Warehouse Coordinating Supervisor
Deco-Plate
01.2017 - 01.2019
- Maintained inventory by shipping and receiving finished products via nationwide postal service carriers.
- Energized recruitment, employee on boarding, documentation and office coordination.
- Managed quality control of finished products.
- Trained and developed personnel to improve safety, employee relations and resolve mechanical press issues.
EMT-Basic
Lifeline Ambulance Service Inc
01.2015 - 01.2017
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
Education
Associate of Science - Business Administration
William Rainey Harper College
01.2015
Skills
- Report Analysis
- Problem Resolution
- Customer Service
- Communication
- Schedule Management
- Logistics Coordination
- Negotiation
- Multi-Tasking
- Attention to Detail
- Project Management
- Adaptability
PROGRAMS
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Boozoka
- Offer Manager
- SAP
Accomplishments
- Supported cross-functional execution of a Bio-Tech company, assisting in protocol compliance, patient coordination and data accuracy across global trial site.
- Maintain and service multiple lanes of product for American Red Cross.
Timeline
Domestic Lead
AIT Worldwide Logistics
06.2022 - Current
Account Manager
Coyote Logistics
01.2021 - 01.2023
Customer Service Advocate
Carvana
01.2020 - 01.2021
Yard Manager
Amazon
01.2019 - 01.2020
Warehouse Coordinating Supervisor
Deco-Plate
01.2017 - 01.2019
EMT-Basic
Lifeline Ambulance Service Inc
01.2015 - 01.2017
Associate of Science - Business Administration
William Rainey Harper College
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